AddressZircoDATA is one of Australia's leading providers of information management solutions to the Australian market. We provide a wide range of services including records management, paper storage, vital records archive storage, data protection services, document destruction and document translation. We are in search of an Operations Analyst who can contribute to the Operations team by providing analytics, insights and identifying key areas of opportunity.
The Operations Analyst will be responsible for providing analytics and insights, supporting the creation and maintenance of dashboards, scorecards, and identifying key areas of opportunity. This role is crucial for ensuring the standardisation, establishment, and visibility of performance metrics across the network.
This position is expected to identify and resolve problems with minimal direction. A wide variety of internal relationships are involved in the performance of the duties of this position and the incumbent will interact with employees at all levels and adheres to company standards and values.
The primary responsibilities of this role are as follows:
- Facilitate effective communication and collaboration among stakeholders, including business users, IT teams, and external partners.
- Act as a liaison between business and technical teams, ensuring alignment and delivering solutions that meet business objectives
- Conduct in-depth analysis of business requirements and collaborate with stakeholders to define project objectives and scope.
- Develop, investigate, analyse, validate, and review operations functions.
- Analyse and identify business process changes that drive efficiency and effectiveness.
- Contribute to evaluating factors that form part of business change requirements.
- Facilitate workshops to clarify and negotiate business outcomes.
- Work with business stakeholders to identify potential solutions, and business cases to justify an investment in change
- Establish and maintain collaborative networks with business and other stakeholders
- Liaise with staff – at all levels – across the business
- Identify and document business functions and processes.
- Elicit and document business requirements using a variety of business analysis techniques.
- Prepare and/or update business documents such as Policies, procedures, process maps, guidelines, work instructions, FAQs intranet content and similar
- Document requirements within a standard format or requirements management tool/s
- Provides leadership in continuous quality improvement.
- Performs advanced analytics of various aspects of operations, monitors trends, and reports findings.
- Develops and implements efforts to improve operational performance on a project basis.
- Collects and utilises operational and benchmarking data to recommend targets for improvements in customer service, productivity, and control of costs.
- Establishes a monitoring process for tracking the performance of new programs to facilitate programmatic adjustments needed to ensure the accomplishment of programmatic objectives. Produces monitoring reports and/or performance scorecards.
- Prepares appropriate reports and statistics and conducts surveys to evaluate departmental operational and fiscal performance.
- Performs root cause analysis to understand the performance of programs and identifies opportunities for improvement.
- Supports operational improvement through benchmarking programs, member queries, and research studies.
The successful candidate will have the following qualifications, skills and traits:
- Atleast 2years experience in a similar role in Operations Analyst
- Bachelor’s degree in business, IT or equivalent with practical experience
- Substantial knowledge and understanding relational database structure
- Advanced understanding of scripting (SQL, PowerShell, Power Automate, Ad-Hoc script)
- Data analytics/dashboard reporting experience (Power BI, SSRS and Tableau)
- Ability to multi-task, prioritise, and manage time effectively
- Good principles & values
- Positive can-do attitude
Please Note:
ZircoDATA has an in-office/on-site policy. 4 days in office and 1 day WFH.
A National Criminal Record Check will be conducted on the successful applicant and must return a result that is satisfactory to ZircoDATA.
