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SalaryGlobal Supply is Flight Centre Travel Group's (FCTG) global in-house product procurement and consolidation business, servicing a number of Flight Centre's worldwide selling businesses including Retail, Liberty Travel and GoGo Worldwide Vacations.
The Global Supply Operations - Systems Change Management team works to collaborate with key Global Supply teams, vendors and technical personnel to implement internal customer-centric solutions that help Global Supply move forward and grow their business.
About the Opportunity
You will work with internal FCTG stakeholders and Vendors to research, evaluate, document and implement business and system changes to existing functionality to enhance the value of the Global Supply product offering and ensure successful operational outcomes are achieved.
Through these efforts, the Operations Analyst will help Flight Centre Travel Group leverage new and existing technologies to improve the efficiency of service delivery and the effectiveness of information analysis.
What you will be doing:
- Onboarding new travel systems and applications
- Platform release readiness and handover to Production Support
- Implementing business change (non-development)
- Ensuring the requirements of the business/vendor and scope of the change/system are understood, assessed for risk & documented
- Showcase & Training of the system/business changes to the relevant business and support teams
- Minimum 2+ years in an environment requiring the transfer of complex information, including:
- Capture of information, active listening etc
- Dissemination of information via written communication
- Organising and chairing meetings with business representatives
- Experience with large organisations and/or project environments, and an understanding of the use of IT systems in business operations
- Exposure to travel systems thereby understanding the complexities of global booking systems (knowledge of the FCTG travel management systems, including “Travelbox”, is desirable)
- Minimum 1+ years as a representative of a system, process, or business, where you were authoritative on a subject to peers and senior management
- We embrace a flexible workplace with hybrid options available
- Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
- Regular awards nights, social events, and the opportunity to attend our Global conferences (Lisbon in 2024)
- Ongoing training and personal development
- Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
- Paid parental and volunteer leave
- Employee share plan and referral bonuses
- Access to internal 24/7 gym and EOT facilities
- Global career opportunities in a network of brands in over 20 countries
- Mental health support and Employee Assistance Program for staff and family
- Proud diversity and inclusion practices, and Corporate Social Responsibility program supporting the environment and nominated charities through Workplace Giving, volunteering and fundraising
- Find our full list of benefits here:
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Applications close: 02 Feb 2024 E. Australia Standard Time
