Operations Assistant

About This Role
We are searching for an experienced, highly organized, and resourceful Operations Assistant to join our team. This role is crucial for ensuring the quality and accuracy of ready-to-ship products and managing outbound sales orders. The successful candidate will perform meticulous quality inspections, coordinate with the warehouse, manage order fulfilment, and liaise with various stakeholders, including retail customers, freight companies, 3PL providers, and the warehouse team.

Main Duties/Responsibilities are, but not limited to: 

Quality Inspection:

• Coordinate with the warehouse to receive the correct batch of products for inspection.
• Inspect packaging, batch, and best before dates to ensure compliance with specifications.
• Take detailed photos for filing and maintain organized records.
• Fill in all reports into the dedicated system accurately.
• Ensure all products meet specifications and usage standards.
• Report any variances, concerns, or issues promptly to the Supply Chain Manager.
• As part of the role, handle a handful of weekly deliveries of stock to our office, including occasionally lifting and inspecting a of food bags that may weigh up to 20kg – note, these are small deliveries of approx. 2-4 bags a week.

Outbound Sales Orders:

• Check and verify outbound sales orders for accuracy.
• Manually input orders into the system or upload orders and manage orders coming through EDI connections.
• Liaise with the Operations & Logistics Coordinator to ensure all orders are submitted to the 3PL provider.
• Follow up on orders and communicate with retail customers regarding any delays, changes, or issues.
• Speak with retail customers, freight companies, 3PL providers, and the warehouse team as necessary to resolve any order-related issues.

Communication and Coordination:

• Maintain effective communication with the Senior Operations Manager and other team members.
• Ensure timely and accurate reporting of any quality inspection or order fulfilment issues.
• Collaborate with various stakeholders to ensure smooth operations and customer satisfaction.
• Assist with any additional tasks or projects as required by the Operations team.

Skills & Experience

• At least 2 years of experience working in operations.
• Certifications in logistics, quality control, administration, or related fields.
• Familiarity with CRM systems and preferably experience with Inventory Management Systems.
• Proficiency in Microsoft Suite at an intermediate level or higher
• Meticulous attention to detail for quality inspections and data entry.
• Excellent verbal and written communication skills for liaising with various stakeholders.
• Strong organizational skills to manage multiple tasks and maintain detailed records.
• Ability to identify and resolve issues quickly and effectively.

Personal Attributes

• Takes initiative and works independently with minimal supervision.
• Works well in a team environment and supports colleagues.
• Committed to maintaining high standards of customer service and satisfaction.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Working Conditions

• This role may require occasional travel to the warehouse for inspections.
• Standard working hours with occasional extended hours based on business needs.
• Thorough training on our products will be provided.
• Ability to lift and inspect food bags up to 20kg occasionally.

Must Haves:

• Must be friendly and share SavourLife’s values and love of dogs. Dogs are in the office every day.
• A willingness to learn and desire to be proactive and create a positive experience for others.
• This is a hands-on role, so it requires someone that is self-motivated, highly organized with the ability to multi-task and to work autonomously.
• Ability to work in a fast-paced environment.
• Ability to work in the Brookvale office daily.
• Must have 

In Return:

• Competitive salary.
• Work in the beautiful Northern Beaches.
• Be surrounded by office dogs.
• Help us make a difference in the lives of thousands of rescue dogs each year.

Important Note: Please ensure the below questions are answered on your resume. Applications will only be considered with questions answered.

At SavourLife, we are deeply committed to our mission of ensuring no adoptable dog is euthanized in Australia. Our values guide us in everything we do: we are invested in our cause, embrace our uniqueness, and hold ourselves accountable. We foster an inclusive environment, aspire for excellence, maintain a healthy work-life balance, and show compassion in all our interactions. These values are the foundation of our work and culture.

The following questions are important for us to understand your alignment with these values and your commitment to our mission.

1. Why do you want to work at SavourLife, and how do you see yourself contributing to our mission and embodying our values?
2. Why are you looking to leave your current job/did you leave your last job?
3. What about your current and past work experience makes you a great fit for our role?
4. What examples can you provide that most clearly demonstrate your qualifications for this job?
5. Can you describe your experience with various technological tools and systems, including any cloud-based management systems you have used?
6. When can you start?
7. What is your salary expectation within the range we have provided?
8. Can you share a personal experience or aspect of your life that reflects your alignment with our values and why it makes you a good fit for SavourLife?

Please note that we require all candidates to answer these questions fully and only apply for this role if they meet the criteria and are within the salary range.