Operations Centre Coordinator

The Operations Centre Coordinator coordinates non-emergency patient transports, conveying patients with a range of medical conditions in accordance with RFDS policies and procedures and Non-Emergency Patient Transport clinical protocols and regulations. The position contributes to operational communications, dispatch Mobile Patient Care (MPC) crews and supervises the day-to-day running of shifts and manages their welfare and fatigue.
Duties and responsibilities include:

• Dispatching, coordinating and support road personnel
• Receiving incoming calls and/or online bookings and facilitating patient transfers
• Assisting with daily vehicle and equipment servicing issues
• Communicating effectively and providing service recovery
• Maintaining online databases for effective record-keeping and data analysis
• Working collaboratively with the leadership and roster team enabling a positive and efficient patient focused culture and working on short-term scheduling solutions