Operations Co-ordinator - Holiday Rentals

• Are you a born organiser?
• Superior time and task management skills?
• Great with technology?
• A calm and friendly personality?

Read on!

We are one of the fastest growing holiday rental management companies in Australia. We are seeking a super organised individual to join our agile, dynamic team environment at our Culburra Beach and Callala Bay offices.

Summary:

The operations co-ordinator role assists the Operations Manager to ensure that properties are onboarded in a speedy and professional manner and are monitored for continuous improvement. 

In addition the role is responsible to assist with monitoring and improving quality across the organisation and 3rd party suppliers.

Detailed Tasks:

• Managing the new property onboarding process including supporting owners via phone and email
• Analysing reports (housekeepers, property performance) and implementing improvements
• Responding to guest reviews on all platforms
• Documenting / updating operational processes and procedures
• Liaising with OTA’s to improve property performance
• Liaising with 3rd party service providers (improvements / performance)
• Training customer service staff 
• Recruiting, inducting, assigning and re-assigning  housekeepers
• Onboarding new employees
• Conducting housekeeper spot checks
• Providing Monthly Housekeeper update including Awards
• Conducting Property Inspections and creating Improvement plans for owners
• Conducting Property Inspections prior to photos and monthly premium properties
• Managing maintenance tasks
• Customer Service as required
• Other tasks as requested by Operations Manager

Skills required:

• Excellent organisational & time management skills
• Able to manage multiple concurrent tasks efficiently and productively
• Able to switch between customer service and other tasks as required
• Attention to detail
• Project management skills / knowledge

Attributes:

• Professional
• Excellent communication skills - both written and oral
• Good skills with google sheets / docs 
• Positive attitude
• Willingness to learn
• Confident with different technologies
• Calm under pressure

Experience required:

• Minimum 12 months experience in a operations co-ordinator / project co-ordinator role
• Experience with Holiday Rentals / short-term rentals highly regarded

Location: 

Culburra Beach / Callala Bay 

Salary:

$65-70k pa + Super dependant upon experience

Days / Hours of work:

• 5 days - 7.5 hours per day between 9am to 6pm 
• 4 days midweek. Must be able to work one day on weekend for first 6-9 months