Operations Coordinator

Movigo Group is a fully Australian owned business, specialising in multiple industries, including accident management, accident replacement vehicles and vehicle repair.

Our business has a customer first mindset, with a focus on innovation and optimisation. We invest in the development of our people, as our success depends on our team being able to deliver for our customers.

We operate from over 24 locations, with staff across Australia, New Zealand, the UK and the Philippines.

About the role

The Branch Operations Coordinator is responsible for high-level customer service of the repairer network and their clients, fleet allocation, and management of electronic files to achieve branch optimisation. In addition, the Branch Operations Coordinator will work collaboratively with the centralised operations, relationship support managers (RSM), branch, sales, and key stakeholders.

Key responsibilities

• Provide a positive experience for all clients through high-quality customer service and an exceptional level of data integrity and professionalism
• Utilising multiple systems including Reclaim, TSD, Direct SMS, Google Maps & Sheets to ensure high-quality hires are established
• Performing administrative tasks, such as completing reservations, answering phones, scheduling vehicle movements and ADHOC tasks provided by management
• Coordinate maintenance and repairs to fleet vehicles
• Assisting, creating and completing branch fleet reports
• Operating beside both relationship support managers & branch staff as a cohesive team to provide superior value customer experience

About you

• Ability to maintain a high degree of confidentiality and privacy
• Excellent communication skills (verbal and written)
• Willingness to learn and assist in other divisions of the branch when required
• Ability to identify process improvements
• Motor vehicles hire knowledge and experience desirable

Full training provided. 

Apply today!