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Form of workTeam Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.
Why TGEWe care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offerCompetitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
About the role
This role acts as primary point of contact for customer interactions relating to the Key Mining and Facilities clients and ensures that all matters are responded to promptly and efficiently providing the highest quality of customer service to meet the client’s needs.
The Operations Coordinator will liaise with internal and external TGE departments and divisions, subcontractors, suppliers and sites to most effectively engage, channel and direct resources so that work is completed in the most efficient and effective means.
What you’ll do
Liaise with customers regarding outstanding queries and escalate where required.
Act as a point of contact for major key Mining, Projects, and Facilities customers, arrange pickups for these accounts when required and assist customers.
Ensure all revenue and expenses within the Mining and Facilities client base for the branch are accurately captured and allocated.
Ensure that data entry into Tollworks is in line with branch procedures, is accurate and completed daily.
Prepare quotations, create con notes and manage manifesting documentation.
Create, maintain, and distribute customer and operational KPIs.
What you’ll bring
Good practical experience in a customer service/operational environment with the ability to develop further.
Understanding of accruals, and internal costs/allowances.
Understanding of Company organisational structures and associated reporting lines.
Understanding of Chain of Responsibility.
Understanding of National Heavy Vehicle Regulations.
A sound knowledge and application of the charging and billing systems/procedures.
Good problem solving and analytical skills.
Excellent attention to detail.
Experience with PC packages Office/Excel- intermediate to advanced.
Ability to multitask while meeting conflicting deadlines.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Applications close at 11.55pm on 26 04 2024. For additional information please contact ***************@teamglobalexp.com
An inclusive workplace, works for everyoneWe celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment processApplying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to noteWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia
