AddressOperations Director - Facilities & Guest Relations
Job ID
156028
Posted
27-Feb-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Sydney - New South Wales - Australia
- Prestigious financial institution client, Sydney CBD
- Lead role over BAU Facilities and Client Services functions.
- High-performance environment in a state-of-the-art development.
About CBRE
CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.
The Role
Supporting the Regional Alliance Director as a 2IC and local BAU Leader, you will take leadership of the Facilities and Guest Relations teams within a global Financial Services account for a number of sites across their Sydney Campus. Partnering with Senior Leadership, you will develop and implement strategic operational priorities at a local level and in line with CBRE best practices, during a period of exciting and significant Workplace Mobilisation / Transformation that has garnered a great deal of media attention.
Based in Sydney CBD.
Immediate start (preferred)
For the successful candidate, this is a career-defining role to support Senior Leadership on all strategic insights, campus projects and investment plans, including a brand new state of the art headquarters, and in an environment where top talent is recognised and promoted within the business.
A typical day may involve:
- Direct leadership of a robust team of 6 Managers across Facilities and Guest Relations, with overall oversight of a team of 26 across both client servicing functions.
- Developing and supporting Employee Engagement programs as well as improvements to training and onboarding processes.
- Responsibility for Risk, Assurance and WH&S activities, ensuring that SLAs and obligations are met.
- Partnering with the local People Business Partner to support employee events and recognition, delivered through Facilities and Operations Managers.
- Partnering with local and regional Senior Management to develop and implement initiatives that optimize operational performance, drive consistency and spearhead process improvements.
- Monitoring and managing appropriate staffing levels across the functions - supporting and approving effective recruitment by subordinates, coaching and development for organic promotion and healthy staff retention.
- Preparing and finalizing monthly reports including governance.
Requirements
- Strong background in Senior Operations Leadership within Workplace Services.
- Experience in business planning and budgeting at a senior level.
- Enterprise Account experience within a major Service Provider (highly preferred)
- Excellent relationship and people management skills
- High level proficiency with MS Office Suite. Knowledge of PeopleSoft Financial and HR Platforms is preferred.
What's in it for you?
- High-profile Financial Institution, with global HQ in Sydney CBD.
- Premium A-grade building with the latest and greatest in building software / analytics.
- High exposure to career growth opportunities within GWS and across CBRE
- Access to training, mentoring, wellbeing programs, corporate discounts and social events.
- Exposure to world class facilities management services within a state of the art development.
If this sounds like a good fit, we'd love to hear from you!
Please submit your up to date resume for consideration, and note that in the event of high volumes of applications only suitable candidates will be contacted directly.
People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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