Operations Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Managed Services

Key Responsibilities

• Primarily responsibility for the overall technical operation and maintenance of systems and subsystems of the P25 system for ACT and NSW PSN.
• Ongoing high end technical, engineering and upgrade support for main systems and subsystems used on the P25 and associated Core systems and Remote Sites, Console Dispatch System, Voice/Telephony Logging Systems associated LAN/WANs, external interfaces and Network Management Systems.
• Act as a technical escalation point for Network Operations Control Centre (NOCC) staff and Field Engineers requiring technical assistance.
• Provide advice and support to our customers and internal stakeholders and be available (via phone and physically) to Motorola stakeholders and/or users requiring technical assistance.
• Participate in regular on call roster for after-hours call out to resolve urgent system problems. The on call component will be a rotating roster shared with other engineers
• Support after hours planned maintenance and system upgrade activities.
• Follow standard Operational and Help Desk operating procedures; accurately log and update all Help Desk tickets using incident/call tracking software.
• Escalate to management any systemic issues that are operational and customer impacting to engage further engineering support for root cause and resolution.
• Produce and/or update "as-built" documentation for supported systems, as required.
• Prepare and document standard operating procedures and protocols.
• Ensure supported system installation and configuration is in accordance with documentation and Motorola Quality Installation Standards.
• Provide ad hoc general support and training to Motorola stakeholders from time to time.
• Other duties as assigned by the Operations Manager or other applicable management staff.
• Provides short and long term in depth analysis and investigation of problems.
• Work with System Integration and engineering staff from time to time for assistance with project activities, as required and approved by direct line management.
• Represents the operational engineering support to Management and /or vendors (or other support groups as applicable) in the resolution of equipment/network performance problems.
• Identify and develop work instructions, procedures and policies (surveillance, analysis and testing).
• Conducts network testing, integration and certification.
• Responsible for the ongoing reporting functions in relation to KPIs and SLAs.
• Engineer, implement and monitor security measures for the protection of radio and application network.
• Perform patch updates on Windows, Linux servers and other network devices in conjunction with the Operations Team.
• Work with Product Teams to ensure patches are released and updated on time.
• Ensure End Point security definitions and controls are maintained and updated regularly.
• Identify and implement areas for continuous improvements.
• Mentor junior technical staff.
• Undertake special projects and other duties.

Education & Qualifications

Essential:

• Tertiary Qualifications in Electronics / Computer Systems Engineering or similar (Extensive industry experience will be considered as an alternative).

Highly Desirable:

• Telecommunications, Land Mobile Radio (LMR)
• Motorola P25 System Experience
• Cisco Certified Network Certification
• Juniper Certification
• ITIL Foundation Certificate
• Knowledge in Crystal reporting and SQL database

Desirable:

• Microsoft Certified or similar.
• Additional qualifications (or significant industry experience) with regard to:
• Network Security skills including intrusion detection devices firewalls and anti-virus
• Microsoft Active Directory
• Microsoft Windows Server
• Virtualization and Cloud Computing
• Server maintenance skills - hardware and software
• Administration configuration, fault finding and maintenance of networks, LAN,WAN, routers, switches, servers, workstations and applications
• HP/VMWare/LINUX experience.

Professional Experience

Essential:

• Minimum 3 years in an Engineer or equivalent role implementation and/or support of Astro P25 systems.
• Experience with IT network design, planning and analysis.
• Experience with administration configuration, fault finding and maintenance of networks, LAN, WAN, routers, switches, servers, workstations and applications.
• Proven interpersonal skills in interfacing with customers, staff, management and vendors

Desirable:

• Experience with Motorola Astro P25 voice radio systems.
• Experience with public safety grade encryption systems configuration, implementation and operation.
• Experience in a communications operations or network operations environment.
• Network security skills including intrusion detection devices firewalls and anti-virus.
• Experience with Microsoft Active Directory, Microsoft Windows Server.
• Cisco, Juniper, Fortinet and VMWare experience.
• Server maintenance skills - hardware and software.
• Experience with Motorola Console and Voice Logging systems

Personal Attributes

• Excellent communication skills (verbal, written and presentation).
• Strong analytical and problem solving skills.
• Effective time management skills.
• Ability to prioritise, multi-task and meet deadlines.
• Mission critical environment awareness.
• Results orientated.
• Technical aptitude.
• Attention to detail.
• Self-motivated.
• Team Player

Career Prospects

• Operation Management
• Other Engineering positions - Eg. Team Lead

Basic Requirements

Education & Qualifications

Essential:

• Tertiary Qualifications in Electronics / Computer Systems Engineering or similar (Extensive industry experience will be considered as an alternative).

Highly Desirable:

• Telecommunications, Land Mobile Radio (LMR)
• Motorola P25 System Experience
• Cisco Certified Network Certification
• Juniper Certification
• ITIL Foundation Certificate
• Knowledge in Crystal reporting and SQL database

Desirable:

• Microsoft Certified or similar.
• Additional qualifications (or significant industry experience) with regard to:
• Network Security skills including intrusion detection devices firewalls and anti-virus
• Microsoft Active Directory
• Microsoft Windows Server
• Virtualization and Cloud Computing
• Server maintenance skills - hardware and software
• Administration configuration, fault finding and maintenance of networks, LAN,WAN, routers, switches, servers, workstations and applications
• HP/VMWare/LINUX experience.

Professional Experience

Essential:

• Minimum 3 years in an Engineer or equivalent role implementation and/or support of Astro P25 systems.
• Experience with IT network design, planning and analysis.
• Experience with administration configuration, fault finding and maintenance of networks, LAN, WAN, routers, switches, servers, workstations and applications.
• Proven interpersonal skills in interfacing with customers, staff, management and vendors

Desirable:

• Experience with Motorola Astro P25 voice radio systems.
• Experience with public safety grade encryption systems configuration, implementation and operation.
• Experience in a communications operations or network operations environment.
• Network security skills including intrusion detection devices firewalls and anti-virus.
• Experience with Microsoft Active Directory, Microsoft Windows Server.
• Cisco, Juniper, Fortinet and VMWare experience.
• Server maintenance skills - hardware and software.
• Experience with Motorola Console and Voice Logging systems

Personal Attributes

• Excellent communication skills (verbal, written and presentation).
• Strong analytical and problem solving skills.
• Effective time management skills.
• Ability to prioritise, multi-task and meet deadlines.
• Mission critical environment awareness.
• Results orientated.
• Technical aptitude.
• Attention to detail.
• Self-motivated.
• Team Player

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes