Operations & Logistics

Department
Operations
Status
Permanent
Reports To
Operations Coordinator
Position Summary
Your role as a Operations Technician is to conduct themselves in a professional manner and provide Technical System Readiness and Assembly, factory/warehouse support and Administrative support to the business.
Essential Functions
The role includes but not limited to the following:

• To provide Technical System readiness support
• To oversee effective logistics including booking in, monitoring and following up on deliveries.
• To provide support to the warehouse and assembly including ensuring parts and componentry are available when required.
• To provide administrative support the operations team

You are required to work closely with key members of the Traka Oceania's organization and their related partners, including management, sales/field staff, and product teams, within the overall Traka Oceania strategic plan to ensure the effective sale and support of integrated Key and Equipment management solutions for our corporate and government customers/partners.
Key Responsibilities
In this role you will be responsible for providing your technical expertise in the support and the delivery of customer projects for the Traka Oceania region. You will work closely with the Technical and Operations team to ensure project success.
The role includes but not limited to the following:

• Ensure inventory is maintained and in order at all times
• Support the Operations team in import/export of systems as required by Australian Law, while complying with Traka ASSA ABLOY's import/export policies and/or multi-country import requirements
• Answer general questions/customer service for Traka and process shipments
• Follow work order administration and management processes via web-based ERP & CRM software
• Assist in the preparation, configuration & test of electronic key/locker hardware and software systems to meet customer work order specification and quality standards
• Uphold Traka Oceania's outstanding reputation for delivering superior customer service to retain market edge over competitor products and services.
• Complete weekly stocktake involving count & reconciliation of inventory items - working closely with the operations and finance team
• Produce monthly reports in accordance with Traka processes
• Pack and arrange shipping of all key/locker cabinet and spare part work orders
• Maintain detailed service and equipment records
• Assist in the preparation, configuration & test of electronic key/locker system hardware and software systems using hand and electrical and/or compressed air tooling
• Assist in the install and configure firmware applications on control system hardware
• Assist in the install and configuration of software on test computers and servers
• Program key/locker hardware network interface for use on TCP/IP networks
• Technical support coverage to end users as required
• Willingness to maintain and/or complete any relevant security industry based clearance and/or business induction related requirements
• Other duties as agreed with the Oceania Regional General Manager and/or Service Delivery Manager or delegate.

Mandatory Qualifications, Conditions and Requirements

• Minimum One to two years' experience in an electronics assembly or warehouse role.
• An understanding of warehouse operations.
• An ability to establish and maintain effective relationships with various team members at all levels of the business.
• Excellent organisational and communication skills. This role will require someone who can work across multiple systems, locations, timeframes, and functions, so a natural ability to be organised is a must!
• Previous experience with Government and Third-Party Suppliers businesses and practices;
• Excellent communications and presentation skills, previous presentation experience;
• Advanced skills in Microsoft Office.
• Initiative and self-motivation - we offer a lot of support at Traka, however there will be times where key decisions will need to be made confidently, quickly, and independently.
• A desire to learn - our team are constantly looking out for new and better ways to do things. Our goal is to provide the best experience for both our employees and customers, and we are able to do this by putting a high value on continuous learning
• A natural connection with our Company Values
• Experience in a technical or manufacturing position is desirable
• Must have a Forklift licence.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 51,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.
As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Lytton, QLD, AU, 4178
Customer Service & Contact Center Operations
Travel Required: 0%-10%
Not applicable
15-Nov-2024