Operations Coordinator (Ocean/Air Freight)

As a Global Forwarding Coordinator, you will work directly with carriers to manage and execute the daily shipment of freight for our customers. You will be responsible for maintaining the accuracy of shipment information, tracking and tracing of loads, and problem resolution. Our Global Forwarding Coordinators thrive in a fast paced environment, and use their strong communication skills to develop and grow relationships with our carriers. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales and Account Management.
Our commitment to you begins on day one with our dynamic and comprehensive onboarding program.  This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.   

Location: Lutwyche, Queensland. A hybrid, flexible work arrangement applies. 

• Understand the processes involved in international shipping from purchase order to delivery.
• Assist carriers and other third parties with inquiries and problem resolution.
• Provide tracking and tracing services for customer shipments.
• Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.
• Provide reporting and documentation collection to support global forwarding personnel and ensure customer data integrity.
• Perform load audits and ensure all information is accurate.
• Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.
• Timely escalation of shipment issues or potential errors to the Supervisor and Account Manager as needed.
• Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.
• Ensure compliance with all government filings and regulations such as Federal Maritime Commission (FMC) and U.S Department of Commerce, etc.

• High school diploma or GED equivalent

• Values a diverse and inclusive work environment
• Ability to work in a fast-paced and deadline-driven office environment
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills and phone etiquette
• Ability to multi-task, prioritize and manage time effectively
• Exceptional customer service skills and follow up
• Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.