Operations Manager

About the Company

BigDog Support Services is a family owned business operating in the Toowoomba and Rockhampton areas. We are focused on providing high-quality service delivery in both the NDIS and Child Safety sectors. 

About the Role

The Operations Manager is responsible for overseeing the day-to-day operations of the company, including managing staff and ensuring the delivery of high-quality services to clients. The Operations Manager will work closely with the Directors to develop and implement policies and procedures, as well as provide leadership and guidance to staff.

Key Responsibilities:

• Oversee the delivery of services to clients, including coordinating and scheduling staff and ensuring the provision of high-quality care
• Develop and implement policies and procedures to ensure compliance with government regulations and industry standards
• Manage staff, including hiring, training, disiplinary and performance evaluations
• Ensure the efficient use of resources and the implementation of cost-saving measures
• Develop and maintain relationships with external partners, such as government agencies and community organisations
• Prepare and manage the budget for the operations department
• Monitor and evaluate the effectiveness of the program and make recommendations for improvements
• Collaborate with other departments to ensure the smooth operation of the organisation
• Provide oversight and direction to the scheduling, transportation, and other logistics functions to ensure the smooth operation of the program
• Ensure compliance with all state and federal regulations
• Conduct regular audits and quality assurance checks to ensure compliance with company policies and procedures
• Respond to and resolve customer complaints and concerns in a timely and professional manner
• Develop and implement performance metrics to track and measure the effectiveness of the team
• Undertake on-call duties on a rotating roster
• This role involves travelling to Rockhampton for periods of a week or two at a time.  

Essential requirements:

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Familiarity with government regulations and industry standards related to disability support
• Strong computer skills, including proficiency in Microsoft Office
• Experience with budgeting, financial management and performance metrics
• Knowledge of best practices in disability support and case management
• Strong project management skills, with the ability to prioritise and manage multiple projects simultaneously
• Understanding of diversity, equity, and inclusion principles and ability to apply them in the workplace