AddressAs the Boody Operations Manager, you will be essential to our team. Your mission is to drive operational excellence across our multi-region wholesale and direct-to-consumer channels. In your role you will lead, structure and guide the business towards world-class operational practices. This role ensures seamless operations and outstanding customer experiences through strategic leadership and hands-on support, using best-practice operations management knowledge and tools to drive business outcomes.
What is this role all about?
- Inventory & Fulfilment Management: Oversee the movement of inventory from supplier to customer, ensuring each functional owner across the supply chain is delivering on their KPIs regarding customer experience and driving solutions to challenges that may hinder this.
- Channel Operations Management: Partner with sales channel operational owners to successfully meet end-user requirements on time and on budget, ultimately delivering on their customer experience promise.
- Customer Service Leadership: Work closely with our Global customer service lead, who manages our regional customer service teams, fostering a culture of best-in-class customer satisfaction and seamless support.
- Process Improvement: Identify and implement process improvements to streamline operations, improve communication, reduce costs, and enhance efficiency. You will be the leader who supports the endeavour for our systems and processes to always serve the business and our customers.
- Team Management and Leadership: Be the core advocate in our business for a consistent, best-in-class experience for both internal stakeholders and the Boody customers across their entire purchasing journey. Guide and develop a team of experienced and passionate functional leads, upskilling them by leading by example and providing training, resources, and professional growth opportunities.
- Data-Driven Decision Making: Use data to inform decisions, building, managing, and tracking KPIs to ensure consistent performance and proactively catch downward trends before they become problems, and identify opportunities as they show.
What do you bring to the role?
- 4+ years in operations management within a multi-channel, multi-region consumer goods business that includes eCommerce, with experience in 3PL management.
- A strong track record of cross-functional operational improvement with examples to back it up.
- Extremely organised, efficient, and with strong planning and communication skills.
- Experience managing a team with a focus on helping members thrive.
- Excellent stakeholder management and the ability to connect teams together on a common goal.
- Robust problem-solving abilities.
- Proficiency in analysing data and processes to drive informed decisions and improvements.
- Customer-centric mindset, dedicated to driving positive customer experiences through best-in-class operations.
- Familiarity with eCommerce platforms (Shopify), ERP systems (Netsuite) and a robust understanding of other cloud-based technology platforms and integrations.
- Strong proficiency in Microsoft Excel or other data analytics tools.
Why choose Boody?
Join the team to drive our vision is to become the most loved sustainable underwear brand on the planet, and we’re laser-focused on achieving it. Our brand values will be so aligned they’ll feel like they’re your own: We are Innovative, Driven, Inclusive and Connected.
You can expect:
- A great office location on Crown Street, Surry Hills
- The opportunity to do meaningful, purpose-driven work for a B-Corp organisation, making waves on the global stage
- A supportive and highly experienced team with a fantastic work culture
- The opportunity to grow your career
- A generous product allowance and team discount program (never be short on undies again!)
- Hybrid WFH/WFO schedule
Does this sound like your next career adventure? We can't wait to receive your application!
