AddressOur elevator pitch for this role
Join Rushfaster as our Operations Manager and be the driving force behind our silky-smooth and ultra-effective operations. Your mission: to enhance company performance, build on our team and customer satisfaction, and pave the way for more growth. We are currently going through a high-growth phase, and we are hiring an Operations Manager to support us on this journey. You will establish a super-strong foundation of processes, build great teams, and allocate appropriate resources, ensuring Rushfaster thrives effortlessly.
The role is primarily remote (work from home); however, you will need to be based in Sydney and some physical presence in Sydney will be required from time to time.
This is an incredible opportunity for someone with the experience, ability to work autonomously, and a service-oriented mindset to join us during our exciting growth phase. If you are passionate about operational excellence and ready to make a significant impact, we want you on our team!
What we need your help with
Here's a list of responsibilities and tasks that you will handle, although it is not limited to these:
- Smooth Day-to-Day Operations: Ensure the company operates in a calm and organised manner with minimal urgent tasks, allowing the team to focus on primarily important but non-urgent tasks. Put out fires and implement solutions to prevent them. Identify areas for improvement, prioritise, and implement constant enhancements. Manage resources effectively.
- Quality Control: Implement a system for quality control across key areas within the first three months to minimise rework and poor-quality output.
- Human Resources & Team Management: Hire, train, manage, and lead the operations team. Ensure exceptional team experience, compliance with policies, and track team activities.
- Customer Experience: Maintain a customer-centric focus, improving customer experience and fixing systems based on feedback.
- Inventory & Warehouse Management: Maintain correct stock levels, minimise stock loss, negotiate rates, manage freight costs, and oversee 3PL warehouses.
- Process Management & Documentation: Develop and improve processes, maintain documentation in Notion, and organise files in Google Drive.
- Financial, Compliance & Risk Management: Manage insurance, handle chargebacks and fraud issues, oversee tax obligations, keep services topped up, and ensure compliance with laws and regulations. Identify and mitigate operational risks, manage health and safety, and handle legal matters.
- Strategic Planning & Reporting: Engage in strategic planning, risk management, and effective communication to coordinate the team workload.
About you…
- Experience: Previous experience in an operational capacity with a minimum of 3+ years.
- Technical Proficiency: Experienced with Shopify, Stocky, Slack, Notion, Gsuite, 3PL portals, Excel, ChatGPT, and Loom. (Some can be learnt on the job)
- Hiring & Team Development: Skilled in sourcing and hiring top talent, managing, mentoring, and developing a high-performing team.
- Leadership & Management: Capable of inspiring and motivating a team to achieve goals while maintaining a positive work environment.
- Process & Quality Management: Proficient in designing and optimising processes for efficiency and productivity, and implementing quality control measures.
- Customer Focus: Committed to prioritising customer needs and satisfaction in operational decisions.
- Continuous Improvement: Proactively fosters a culture of continuous improvement.
- Problem-Solving & Decision Making: Strong analytical skills for resolving operational challenges and making informed decisions.
- Resource & Financial Management: Effective in managing resources and understanding budgeting and cost management.
- Communication & Collaboration: Excellent verbal and written communication skills, with the ability to work collaboratively with cross-functional teams.
- Adaptability & Innovation: Able to adapt to changing needs and explore new ideas for operational improvement.
- Project & Risk Management: Proficient in planning and executing projects, identifying risks, and implementing mitigation strategies.
- Data Analysis & Compliance: Skilled in analysing data for informed decisions and ensuring compliance with regulations.
- Interpersonal & Organisational Skills: Strong interpersonal skills for building relationships and excellent organisational skills for task management and documentation.
Growth potential
Career growth at Rushfaster for an Operations Manager would likely involve specialising in a specific area of the business as it expands. This role offers the opportunity to develop deep expertise in key operational functions, potentially leading to leadership positions within those areas. You will have the chance to make a significant impact on the company's success, operational excellence, and customer satisfaction, all while engaging in diverse tasks that enhance your skills in various aspects of business operations.
Our operating culture
Our work culture is dynamic, supportive and fosters personal and professional growth. We believe in a collaborative environment where everyone's input is valued and encouraged. We maintain a high standard of excellence, but we also understand the importance of work-life balance. We are looking for individuals who are passionate about their work, are team players, and are ready to contribute to our mission.
This position might not be a good fit for you if…
- You are not comfortable working from home with a distributed team.
- You prefer a slow-paced work environment without frequent changes and challenges.
- You are not adept at autonomous work or do not possess a strong service-oriented mindset.
- You are not interested in continuously improving processes and operations.
- You do not have a proactive approach to identifying and solving problems.
- You have limited proficiency with tech tools (eg. Not good with excel, web platforms)
About our Business
Rushfaster, with a 20-year legacy, is a distinguished online retailer specialising in carry goods and accessories, serving primarily Australia & New Zealand, expanding into the USA, and soon the EU/UK. We offer over 50 premium brands and are developing a line of high-quality Rushfaster-branded products, poised for global expansion.
Our commitment to above & beyond customer experience is evident in our 4.9-star rating. We prioritise environmental and social responsibility and embrace Kaizen, the philosophy of continuous improvement.
Our team operates remotely, mainly from Australia and the Philippines, fostering collaboration through daily online interactions and occasionally face-to-face. We pride ourselves on a structured environment with clear, team-crafted policies and procedures. Team members are clear on expectations, strive for excellence, and are held to our very high standards. For people who want to make a difference, our team is encouraged to contribute their ideas. The best ideas always win at Rushfaster.
It really is an exciting time to be involved with the company as it enjoys rapid growth. The business offers a fun, stable, and stimulating work culture, ensuring direct access to the co-founder for issue resolution or suggestions. Working here means making a significant impact, enjoying a harmonious team dynamic, and contributing to a brand we're all proud of.
Remote work details
- While our team enjoys the privilege of working remotely, it's essential to maintain a professional approach to work.
- You must be able to work from a quiet, distraction-free environment to ensure focus and professionalism during voice or video communication.
Pay range
The salary range for this position is $90-$130k plus superannuation, and it depends on experience and suitability for the role. Compensation will be reviewed initially after the first six months, and then annually, with a potential bonus structure to be discussed.
How to apply
Email your resume and a cover letter outlining your relevant experience to **********@teamrushfaster.com.au and bcc: *******@teamrushfaster.com.au
- In the subject line of your email, use the format: [Your Name] - Operations Manager application.
- Address your cover letter to Joseph.
- Create the cover letter in the body text of the email.
- In your cover letter, highlight one specific part of the job description that especially interests you and explain why. Also, discuss what you anticipate will be the most challenging aspect of the role and why. Lastly, please include a question you would like us to answer about the role or company.
- Keep the cover letter word count under 350 words.
We look forward to your application.
