Operations Manager - Health Services - (Primary Health Care)

The Royal Flying Doctor Service (RFDS) was officially formed in 1960 but has grown steadily from being a sole aeromedical service to now providing a professional and dedicated team who deliver a holistic Health Care service across most of the local government municipalities in Tasmania.  

We work in partnership with general practitioners, allied health professionals and local service providers to deliver physical health and mental health programs, as well as an award-winning outreach dental program.  Our vision is to improve the health outcomes for all Tasmanians with a specific focus on remote and rural areas.  

We are one of six RFDS operating sections (Central Operations, QLD section, South Eastern section, Victorian section, Western Operations and Tasmania section) which make up RFDS Australia. We are Australia’s Most Reputable Charity (Reptrak Charity Survey 2021) and Australia’s Most Trusted Charity (Reader’s Digest Trusted Brand Survey 2021). 

About the role 

We currently have an exciting senior managerial opportunity for an experienced Operations Manager – Health Services to lead and manage our Primary Heath Care Programs of Mental Health, Physical Health and Dental.  The Primary Health Care Manager’s position is a pivotal role within RFDS and is primarily responsible for providing leadership and direction ensuring that he day-to-day program are carried out effectively to deliver a quality service

The position provides an opportunity for an experienced and successful leader to provide strong leadership to help develop highly efficient and effective programs that meet and exceed our already successful programs through exemplary leadership, this will be achieved by: 

• Provision of line management supervision, coaching and support to program managers in building their own capabilities and the capabilities of their staff in delivering services that provide best possible outcomes and experience for clients. 
• Providing support to program managers in building knowledge, skills and capabilities in leading high performing staff and teams. 
• Oversee the development, implementation, monitoring and evaluation of primary care clinical practice policies, practices and standards that a) ensure best practice in meeting RFDS’s obligations as a high performing service provider, and b) reflect and promote the principles underpinning RFDS’s PHC strategies. 
• Lead the design, development, monitoring and evaluation of a primary care service plan that enables and supports achievement of strategic plan and service plan objectives, and responds to changing community health needs.

The position is full time and based in Launceston

About you 

To be successful in the role, you will be a person who strives to deliver exceptional service and care in line with organisational objectives.  You will have a vision for improving Primary Health Care outcomes across Tasmania.  You will have a collaborative leadership style with the capacity to motivate and guide a multi-disciplinary team.  You will have considerable knowledge and experience in Primary Health Care delivery. You will thrive in building strong stakeholder relationships and have a willingness to develop a vision for programs to support future growth. 

Essential Qualifications & Experience – Selection Criteria

1. Tertiary qualifications in a relevant health discipline; 
2. Extensive demonstrated knowledge and comprehensive Primary Health Care experience with. skills, knowledge and competencies needed to work effectively in rural and remote areas;
3. Demonstrated knowledge of clinical /service governance requirements as it applies to a Primary Health Care organisation;
4. Demonstrated ability to provide strong team leadership and to manage the human, financial and physical resources of a remote Primary Health Care Team (mental, dental & physical health);
5. Demonstrated ability to undertake contract management, with strong skills in tender and grant applications;
6. Established ability to communicate effectively, both orally and in writing, to a wide range of stakeholders including the preparation of reports and correspondence;
7. Proven ability and desire to work strategically with a multidisciplinary team to drive positive change in health outcomes.

DESIRABLE

1. Appropriate post graduate qualification in Public Health / Primary Health Care or additional certificates in Dental, Physical or Mental Health;
2. Business-related qualification;
3. Membership of appropriate professional body;
4. Knowledge of NSQHSS and NMHS accreditations standards and processes.

Travel 

This role may require regular travel to rural communities and include some additional regional work where required, with a pool car provided for all travel.  Flexibility by negotiation, may be required to work within future (or other) regions to meet growth needs or programs and service delivery.  

What we offer 

• An opportunity to work with one of Australia’s most reputable organisations 
• A purpose driven culture where people can thrive, everyone is respected, and differences are valued 
• An equitable, diverse, and socially inclusive work environment 
• Access to our Employee Assistance Program 
• Professional development support 
• Competitive Salary + Super + Salary packaging increasing your take home pay 

 Compliance 

• Current Tasmanian Drivers Licence  
• Working with Vulnerable People Card
• Current National Police Check 
• Visa to work in Australia 
• Registration with AHPRA (desirable)

 If this exciting role sounds like you, then we would like the opportunity of discussing it further with you.  

How to Apply               

For further information and to receive a copy of the Position Description please contact Debbie Loosmore (HR Manager), email: ***************@rfdstas.org.au 

Please apply directly through Seek, advising which role you are applying for with a cover letter, a resume, and at least 2 referees. 

Applications close once a suitable applicant has been found

The Royal Flying Doctor Service is committed to equal employment opportunities, ethical practices, and the principles of cultural diversity. We encourage applications from Aboriginal and Torres Strait Islander people.