Address- Immediate start
- Rapidly growing business
- Unrivalled opportunities for the right candidate
Are you an experienced Operations Manager passionate about supporting rapidly growing businesses?
Are you looking for a role in an organization that is purpose-driven and impacts thousands of lives each year?
Are you seeking a position that will allow you to lean into your strengths as an Operations Manager?
We are a thriving physiotherapy & Allied Health practice seeking a motivated individual to oversee all business operations.
If you have a natural ability to streamline operations and improve business effectiveness and profitability, this might be the perfect role for you!
About You
As someone who strives for excellence, you take great satisfaction in driving continuous improvement in the businesses you work for. You thrive on assessing problems and identifying the best solutions. With a strong work ethic and a deep sense of responsibility, you pride yourself on creating a supportive workplace for your team.
Known for your natural gift for problem-solving and streamlining operations, you also enjoy tracking metrics and gradually improving results.
With extensive experience in managing teams, you are now seeking a new opportunity to revamp the operations of a large, privately owned allied health practice and help the owner achieve their business goals. Most importantly, you want to work in an organisation that makes a difference in the world and offers a fulfilling role.
If this sounds like you, we'd love to hear from you.
About the Role
We are seeking a professional and highly competent Operations Manager who thrives on the challenge of transforming a business in need of operational improvement. Our ideal candidate is excited by the opportunity to streamline and optimize our practice, setting the stage for sustainable growth.
As a solutions-oriented leader, you will naturally excel at identifying problems, developing effective solutions, and evaluating their impact. You will then enthusiastically support your team in implementing these solutions through to completion, demonstrating initiative and courage throughout the process.
This fast-paced role requires someone who excels in dynamic environments. As the Operations Manager, you will oversee a team across three locations, a complexity that demands a composed, steady influence to anchor the team and ensure smooth operations. If you are a cool, calm, and collected professional who can turn around and scale operations, we want you on our team.
Core Responsibilities
Optimise Operations:
- Implement systems to enhance efficiency and workflow management.
- Identify and champion continuous improvement initiatives, strategically elevating standards.
- Ensure compliance with all required NDIS regulations.
- Review and improve business processes and profitability, including team utilization, procurement of consumables and services, and day-to-day operations.
- Elevate customer service by providing further training and development in conjunction with People & Performance Manager
- Manage all locations and facilities effectively.
Stakeholder Management:
- Coordinate with the practice owner and the People and Performance manager to deliver results above industry benchmarks.
- Temporarily manage the practice admin team and take responsibility for hiring a new admin manager.
Project Management:
- Engage in strategic and business planning with the practice owner, including budgeting and defining the service scope and strategic vision.
- Develop project plans as required and manage their timely implementation through to successful completion.
Performance Tracking:
- Review data and KPIs, develop strategies to drive performance, and keep everyone informed about progress.
- Assist in developing financial models for service provision within the practice to identify areas of opportunity for growth and improvement.
- Review cash flow, budgeting, forecasting, and month-end reports, using strategic and industry experience to help the business grow.
- Develop comprehensive reports that provide the practice owner with full oversight of the operation and financial health of the practice.
Qualifications and Skills
Candidates must possess a mature, professional demeanour and a deep understanding of high-level customer service, project and team management, and excellent problem-solving skills. Despite your strategic thinking, a hands-on approach is essential, as we are a small team with big goals.
We have high expectations for this role, which will excite the right candidate who is eager to roll up their sleeves and excel in their area of expertise. You will be working for a company dedicated to positively impacting every person seen in our practice, enabling them to live their happiest, healthiest lives.
To be successful in this role, you should possess the following qualifications and skills:
- 7-10 years experience in operations, preferably in the healthcare industry.
- Tertiary qualification in business administration, business, or commerce.
- Experience managing people in a small business environment.
- Proficiency in data analysis tools and techniques, such as Excel.
- Strong communication skills, both written and verbal, with the ability to present findings to stakeholders at various levels of the business.
- Detail-oriented mindset, with a focus on accuracy and precision in data analysis and reporting.
- Ability to work independently as well as collaboratively in a team environment.
- A confident senior manager of in-house teams plus contractors with a proven background in identifying, streamlining, and implementing efficiencies, practices, and improvements relating to delivery.
- A change agent who consistently seeks and identifies continuous improvement initiatives and can successfully promote and lead 'buy-in' from staff and stakeholders.
- Drive and promote customer-centricity and excellence.
- Excellent written and verbal communication skills when preparing monthly reports and business plans.
This is a full-time role that will ideally commence ASAP. We provide super, commission, and a bonus along with holiday entitlements. You will also have the opportunity for structured career progression pathways and enjoy regular team events and social days, fostering a supportive and engaging work environment.
About Us
At Wellness Embodied, we are dedicated to making Far North Queensland the healthiest region in Australia. Our practice has grown significantly since 2017, and we now have a team of 19 clinicians and admin staff who provide a wide range of services, including Physiotherapy, Osteopathy, Occupational Therapy, Exercise Physiology, Psychology, Remedial Massage, and Naturopathy. Our multi-disciplinary approach allows us to treat the whole person, not just a body part.
As an award-winning business, we pride ourselves on our achievements. Our Director, Suzanne Rath, is the current Cairns Businesswoman of the Year, and we are committed to helping our team members achieve their goals and dreams and surpass their expectations.
If you believe that your values align with ours and you see yourself becoming part of our dynamic team, please provide a cover letter outlining why you would like to work with us and explaining your suitability for the role, along with a current CV and the names of three professional referees.
Applications close at 5pm on Friday, July 12th.
