Odyssey Wellness Manager (Clinical Care Operations Manager)

To effectively oversee the care team employees and overall Care Operations with a strong emphasis on quality of care and compliance at Odyssey Lifestyle Care Communities.  The Wellness Manager will effectively lead the community in the day-to-day Care Operations with a distinct focus on the care component that provides quality of life to residents that is consistent with Odyssey's Vision and Mission statement. The Odyssey Health Group vision is to pioneer with excellence and passion home care communities, where the elderly can live with dignity, certainty and independence in the familiarity of their own home, whilst having all their care and lifestyle needs provided for in the most efficient, effective, fulfilling and sustainable way possible. The Wellness Manager will strive to follow our mission of Ladies and Gentlemen serving Ladies and Gentlemen with excellence, integrity, warmth and passion. 

• Keen enthusiasm, genuine compassion, a positive attitude, and a demonstrated track record of independent leadership aptitude.
• Proven proficiency in leadership and cultivating relationships. Must possess the capability to effectively collaborate within a team.
• Bachelor's in nursing degree and valid RN registration.
• Over five years of experience in a nursing supervisory role, coupled with exceptional clinical skills to effectively guide and support the staff.
• The capability to effectively handle challenging scenarios, devise solutions, and demonstrate forward-thinking skills.
• Knowledge of continuous quality improvement practices and a commitment to enhancing community and staff wellbeing. 
• Current First Aid/CPR certificate Influenza Vaccinated or willingness to obtain if required. 
• Strong written and public speaking communication skills
• Sound understanding of the Retirement Village Act 1999 (Qld), or a demonstrated ability to work within legislation.
• Excellent knowledge of the Aged Care Quality Standards and the accreditation process along withing requirements. 
• Proven customer-centric philosophy combined with an ability to “get things done”.
• Demonstrated planning and budgeting experience.
• Sound competence with computers, specifically MS Office (Word, Excel, PowerPoint, Outlook).
• Valid working rights.
• Prior to appointment a satisfactory police check will be required.

• Experience working with and leading a multi-disciplinary team.
• Demonstrated understanding and sound knowledge of resident centered home care-based care service delivery.
• Demonstrated advanced level of leadership, management, customer service and problem solving.
• Sound knowledge of the effective use of digital technology and devices such as smartphones, tablets, laptops and desk top PC’s.
• Proven experience in innovative thinking and/or ability to deliver innovative outcomes. 
• Experience in the field of residential aged care, home care, or within a healthcare setting.
• Demonstrated experience in delegating work within a structured environment.
  Proven track record of supporting team members, providing mentorship, and facilitating their growth.
• Ability to understand and react responsively to resident centered care.
• Sound written and oral communication skills – fluent in both written and spoken English.
• Demonstrated commitment towards leading the care team to complete their professional development and maintenance of mandatory competencies and education.

• To professionally manage the Odyssey Lifestyle Care Communities Care Team in accordance with the Odyssey Vision, Values and Mission Statements and in line with the Retirements Villages Act QLD and the Aged Care Quality Standards or other relevant legislative requirements, along with company policies and procedures.
• To establish and maintain effective working relationships with the Owners/Residents, their families, the community and services providers.
• Collaborate closely with the Community Manager to ensure seamless operations across all aspects for the successful functioning of the Odyssey community.
• To establish and maintain effective working relationships with all employees. 
• Manage and evaluate operating income in regard to care related expenses and meet KPI’s. 
• Responsible for ensuring the safe and compliant operation of the community whilst operating under the Aged Care Quality Standards
• Ensure practices are delivered in accordance with Odyssey Group Quality Management System (QMS) & Policies & Procedures
• Lead the Care Team in delivering excellent care to residents and offering support to the multi- disciplinary teams and organisations that visit Odyssey.            
• Ensure that all staff members in the care team are properly certified and abide by the standards of care established by Odyssey and State and Federal laws. 
• Ensure that all of the care team are compliant with completing their online mandatory training and yearly practical mandatory training requirements.
• Develop fresh policies and revise current ones to enhance the quality of care provided at Odyssey, while aiding the team in understanding and advocating for them.
• Manage risk management and infection control programs and contributing to a clean and safe work environment to ensure safety of residents / visitors, other staff and self. 
• Conducting routine audits and reviews of service to ensure the provision of consistently high standard of service and to identify areas of continuous improvement as directed.
• Implement quality improvement processes designed to help us deliver the highest possible levels of service.
• Identify and action hazards and suggested improvements and action accordingly as per policy.
• To ensure all care feedback (positive or negative) is actioned according to Odyssey complaints procedure and documented accordingly for a clear review for reporting purposes. 
• Promptly evaluate resident incidents and aid the team in implementing risk-reducing measures and documenting. Recognise and address Serious Incident Response Scheme (SIRS) in accordance with reporting standards, actively engaging in the investigation process, and communicating findings to the Executive Team. 
• To complete reporting requirements as directed by the Executive Team.
• To guarantee that all Odyssey residents undergo thorough assessments and have personalised care plans in place, along with complete documentation, to uphold a superior standard of care and mitigate risks to the company.
• Offering assistance to and possessing familiarity with the responsibilities of the care administration team, while providing specialised knowledge in managing daily Care Operations. This includes proficiency in rostering and scheduling, as well as making required adjustments to the base roster in accordance with changes in scheduled visits.
• Assess current schedules to ensure Odyssey maintains appropriate staffing levels for delivering high-quality care and monitors staff utilisation.
• Assist the financial team capture all care billing for fee for service, home care charges, consumables. 
• Ensure adequate supply of medical supplies, PPE and consumables to safety and effectively run the Odyssey Community.
• Take charge of the care team during infectious outbreaks, supervising communication with relevant government bodies and public health unit. Ensure ample supplies in outbreak kits to safeguard the safety of staff and residents at Odyssey.
• Assist the care team with purchasing larger equipment for residents by request and sourcing the most cost-effective options as possible. 
• Support the team backfilling sick calls and holiday leave whilst minimising the usage of agency and overtime. 
• Examine all Xero spreadsheets in comparison to Tanda Timesheets before Payroll processes pay runs. Assess overtime and sick leave, and devise solutions to address any issues that arise.
• Recruitment as per need.
• Facilitate the onboarding of new care team members into Tanda and organise orientation sessions along with buddy shifts to ensure all staff members comprehend and align with the "Odyssey way."
• Have a high level of understanding how the community runs to support the team in the event of leave.
• Guarantee that performance reviews and probation meetings are conducted in accordance with staff members' goals and development plans to ensure alignment.
• Ensure thorough investigation, action, and documentation of all HR matters related to performance and staff conflicts in accordance with Fair Work guidelines and company policies and escalated as per need. 
• Ensure weekly monitoring and reporting to the executive team on all call bells and AI systems to maintain quality of care and customer satisfaction.
• Serve as the primary point of contact outside of business hours for any clinical matters, offering support to the care team upon request.
• Undertake other duties as required/directed by the CEO/Director and Executive team as service needs change or grow.