Clinic Manager / Operations Manager

The Drug Detection Agency (TDDA) is a significant provider of Drug and Alcohol testing and related services across Australia and New Zealand.

The Cairns and Townsville regions are operated under licence by Drug Safety Services Pty Ltd, a locally owned company with strong customer relationships and a reputation for quality and customer service.

Services are provided in our purpose-built clinics, on-site in our mobile testing vans, and as remote as the Torres Strait and the Gulf of Carpentaria.

We are looking for a self-sufficient, capable and dependable Clinic Manager / Operations Manager to take responsibility for all day-to-day operational requirements of the Cairns TDDA Clinic, including being trained as a Drug and Alcohol Testing Technician themself.

This is a fast paced, dynamic role suiting a hands-on person with similar practice management experience and / or general experience owning / managing a business with minimum 5 staff.

This full-time role is based at the Cairns TDDA Clinic (183 Aumuller Street, Bungalow) with regular working hours from ~8am to ~4pm. You will have some flexibility to cover earlier / later bookings where required and will be willing to share the on-call phone with the GM (we provide a 24/7 callout service). Rest assured that after hours call-outs are rare.

Core responsibilities include

Operations Management

• Demand planning and scheduling – maintain 12-month forecast / lookahead
• Rostering – weekly
• Job Planning – preparing job sheets
• Quality control
• Booking administration – reporting results and preparing for invoicing

Invoicing

• Generating and / or approving invoices for services rendered

Accounts payable

• Reviewing and approving supplier invoices for payment

General reception duties (shared role)

• Sharing reception duties with rostered technicians

Drug and Alcohol testing

• Breath alcohol testing
• Hair, urine and saliva drug testing
• Conducted in the clinic and in self-contained mobile testing vans
• Opportunities for some remote travel if interested
• On-call as required

Drug and Alcohol training

• You will quickly become an expert in the field and with some additional training you will be prepared to deliver drug and alcohol related training to clients

Customer Relationship Management

• Regular contact with customers to schedule and services
• regular contact with customers to manage accounts

Staff management

• Recruit, induct, train, performance manage
• Approve timesheets

Safety

• Understand and apply Work Health and Safety requirements
• Ensure documented policies and procedures are adhered to

Compliance

• Manage compliance programme for NATA accreditation
• Manage compliance programme to TDDA franchise system standards

Procurement

• Order and receive stock and consumables

Asset management

• Clinic maintenance
• Vehicle maintenance
• Device calibrations

You will have our full support to excel in the role. This includes detailed handover training for the previously listed duties and training to become a qualified Drug and Alcohol testing technician.

We are a small close-knit team that works hard, multi-tasks and covers for each other. You will take pride in your work and if you don’t know how to do something, we’ll help you learn.

• Proven leadership and management experience.
• Strong interpersonal, organisational and time management skills.
• Commitment to exceptional customer service.
• Immaculate personal presentation and a professional manner.
• Strong attention to detail and the ability to follow defined process.
• Strong ethics and absolute respect for privacy and confidentiality.
• A high level of computer literacy.
• A manual driver’s licence (or willingness to obtain one at own cost) and the ability to drive a high-roof, long-wheel-base van.
• Willingness to handle biological specimens.
• No recent history of illicit drug use – Full background checks will be conducted as well as a pre-employment drug hair test (our cost)
• Construction white card (1 day course your cost)
• Full police clearance no more than 3 months old (your cost)
• An excellent command of written and spoken English
• Legal entitlement to live and work in Australia.

You will be at an advantage if you have the following:

• Drug and Alcohol related general knowledge and/or experience
• Aged Care / Disability Support / Security / Law enforcement / Health / Safety industry experience

Our ideal person is a resourceful team player with a strong work ethic and a good sense of humour.

This is a stable, long-term position in a growing business.

If you would like to be considered, please send a short resume and cover letter to ***************@tdda.com.

Please no agencies.