Operations Manager

About iMedX 

Since its inception in 2002, iMedX has been recognised as one of the leading business partners in the healthcare industry. iMedX’s success stems from our experienced in-house team who provide a broad range of services to our clients across coding, auditing, education and clinical documentation improvement. 

About the Position

The iMedX Health Information Operations Manager is an integral part of the Coding and Auditing Team. This position is primarily accountable for the scheduling and coordination of the delivery of the services of the Health Consulting division. There will be the requirement to track and reconcile the services delivered monthly, to ensure commercial sustainability of the Health Consulting Business.

Key Functions of the Role

• Scheduling and coordination of service delivery for the Health Consulting division. This includes resource identification, allocation, job assignment, daily service reconciliation, and general service coordination. This includes the end-to-end coordination of Coding jobs including; onboarding, scheduling, delivery, and throughput. 
• Effective cost management and commercial sustainability including monthly financial reconciliation, client invoicing, revenue reconciliation, and monthly financial reporting  
• Client liaison and service management to inform monthly servicing requirements and service delivery expectations, including resource onboarding and set up on client systems
• Operational improvement of existing function, including input into technology requirements to enable business scalability 
• Measuring and ensuring achievement of Service Level Agreements (SLAs)

To be successful in this Role 

Our successful candidate would have the following:

• Exceptional Excel skills
• Process orientated
• Ability to think 3 steps ahead! 
• Intuitive and questioning where required
• Extremely organised
• Problem solving skills
• Not afraid to make decisions
• Can analyse and interpret data
• Agility to adopt to new systems and procedures

What are we looking for?

• Business Degree or similar
• Minimum of 5 years' experience in a similar operational role
• 3 years industry experience preferred 
• High level of commercial acumen, and/or demonstrated business management experience
• Superior organisational, communication and problem solving skills

What can we offer you?

• Above Industry standard salaries
• Hybrid working environment
• Career progression
• Supportive and collaborative environment
• Regular employee events
• Birthday day off along with an additional Wellness Day 

How To Apply

If this sounds like your next opportunity, apply by providing your current CV along with a Cover Letter explaining why this position is for you.

We look forward to hearing from you!