Operations Manager

CREATE has an exciting Operations Manger which can be based in one of the states of Australia.  We offer great entitlements including Salary Sacrificing, and an additional 3 days Board Leave per annum on top of the 4 weeks annual leave.

CREATE Foundation is the peak consumer body representing the voices of children and young people in the out of home care sector to advocate for change to improve the system.

Are you a change maker, passionate about the rights of children and young people? Enjoy working in a fast-paced environment and advocating for change, and do you have highly developed leadership skills to achieve great outcomes? Then this job may be just what you are looking for.

CREATE Foundation is a dynamic child focused organisation. The Operations Manager plays a pivotal role in business strategy and is responsible for ensuring accountability and compliance through effective risk management, and adherence to state government and fee for service contractual obligations. 

This role is responsible for monitoring and supervising a number of states and assisting them to secure new funding to meet organisational objectives. It also contributes to the development, implementation and monitoring of the organisational Strategic Plan, Operational Plan and assisting states to develop and monitor state Action plans. 

Specific role requirements:

• Strategic direction
• Management and leadership
• Risk
• Compliance
• HR

In Practice

• Oversee an organisational best practice approach to working with children and young people with a care experience.
• Ensure that CREATE maintains a child safe environment and that activities and programs are child-centred.
• Assist in the development of the Staff Training and Development agenda for State Coordinators in conjunction with LC members.

Business development and business systems

• Effectively identify opportunities for government funding in states, and develop submissions and/or tender documents to secure new funding and meet targets as outlined in the Operational Plan.
• Actively engage states/territories in Quality Assurance processes and proactively seek to improve systems and/or processes.

Key Result Areas:

1. Manage and actively support states/and territories effectively to ensure that strategic goals and CREATE’s Board and contractual KPIs are met.
2. Effectively identify, manage, and mitigate risk.
3. Effectively monitor state/territory Action Plans against Operational Plan goals.
4. High level of analysis of data and preparation of accurate reports that meet stated deadlines with oversight to ensure state reporting for funding bodies is accurate and at a high level.
5. Effectively identify and nurture new funding opportunities in states and write quality tenders / proposals to secure funding to meet funding targets. Source new opportunities for the CREATE Your Future Licensing Program and manage the coordination of the training.
6. Effectively support, manage, and supervise direct reports and maintain a positive work culture.
7. Decisively respond to state inquiries and needs and proactively engage in Quality Assurance processes.
8. Participate actively as a Leadership Committee member as required, and support Leadership Committee colleagues.

KEY SELECTION CRITERIA (MUST BE ADDRESSED FOR APPLICATION TO BE CONSIDERED)

(Please limit response to a total of 4 pages)

Note: 

• All applicants must successfully undertake security checks.

1. Bachelor’s degree in social science / social work / business or related discipline combined with at least 3 years managerial experience in the non-profit sector in an operational role (Experience in the out of home care sector is highly desirable).
2. High level of skill in managing risk at operational and programmatic level.
3. Demonstrated ability to contribute, interpret and monitor adherence to organisational policy. 
4. High level of ability to analyse and interpret data with proven experience in managing data flows and reporting processes coupled with demonstrated ability to write concisely, edit and compile credible reports.
5. Demonstrated ability to promote the organisation to potential sponsors, and NGOs, and experience in preparing funding submissions with demonstrated success.
6. High level of skill and demonstrated ability to manage and supervise staff. Experience in remote supervision (i.e. supervising staff in another state) will be highly regarded. Ability to create a positive culture within an organisation built on a shared purpose. 
7. Strong administrative skills with a demonstrated eye for detail. Highly effective time management skills and ability to prioritise competing demands and delegate efficiently.
8. Highly developed written and interpersonal communication skills, coupled with conflict resolution, negotiation skills and problem solving. Ability to be decisive, and effectively follow through to get results. Demonstrated ability to manage work/life balance.
9. Demonstrated highly effective time management skills, highly organised and ability to prioritise a busy workload. 
10. Ability to work autonomously and show initiative, coupled with an ability to work as a productive member of the team. 
11. Demonstrated ability to work in a cross-cultural context, and ability work respectfully with Aboriginal and Torres Strait Islander peoples. Ability to work within the National Child Safe Standards.
12. Successful Security Check per state requirements (for example Working with children card / Ochre card) and must comply with Government and/or health directives in each state jurisdiction, and where so indicated be vaccinated for COVID-19.
13. All applicants must be eligible to work in Australia. A copy of Proof of Citizenship or Permanent Residency status will be required.

We believe CREATE is a fantastic place to work. You will enjoy a supportive team and you'll be surrounded by people who are motivated and truly passionate about the work we do. 

We are invested in our team and reward and acknowledge our staff achievements with annual Performance Awards and offer extensive personal development opportunities through organisational training.

Full Position Details are available from our Website http://create.org.au/who-we-are/join-team/current-vacancies/

Interested? Please submit your CV, Cover Letter with FULL RESPONSES to the selection criteria to hr@create.org.au to be eligible to be shortlisted before 12 noon (QLD Time) Thursday 9th May 2024.