Operations Manager

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

The Role

The Operations Manager is responsible for all aspects of safety, performance, resourcing and team leadership for specified operational areas and/or operational processes. This includes being accountable for all activities and resources associated with the area/shift in order to achieve agreed objectives, optimising profitability and business efficiency with a strong customer focus (DIFOT), in a safe and engaging manner.

Critical to this role is the ability to apply strong leadership, plan and coordinate daily activities, as well as motivating, coaching and holding team members to account. This position plays an important role in achieving daily KPI’s and identifying / actioning process improvements, along with engaging support from other functional leads.

Primary Duties & Responsibilities

• Ensure customer focus is present in all activities undertaken by the team, at all times considering the impact on customer service delivery in decision-making

• Proactively lead the team/workgroup by setting and maintaining work standards and behaviours

• Plan, co-ordinate and provide direction to Operations Supervisors regarding day to day operations workflow in area of responsibility, ensuring Standard Operating Procedures are followed and meet timeframes, productivity levels and other KPIs as set by Branch Manager

• Make sound and timely decisions regarding day-to-day operational matters within areas of responsibility and supervision

• In line with delegated authority, direct, coordinate and deploy resources (labour, equipment) to ensure operational, productivity, commercial, and customer requirements are met

• Manage labour planning/availability reports, RDO/Annual leave rosters and absenteeism statistics for area of responsibility/ shift, and take the necessary action to address potential shortfalls

• Accountable for compliance requirements in designated shift, ensuring designated team hold current forklift/ vehicle licences

• Responsible for team members’ performance, conduct and productivity issues, absenteeism, leave requirements and associated matters ensuring consultation with the Branch Manager and People team

• Provide guidance, coaching and support to Operations Supervisors regarding Performance and disciplinary related matters relating to team members in allocated shift

• Oversee the employee induction plan to ensure all new employees are inducted and trained in local procedures and in the use of transport and operational equipment. Whilst ensuring Operations Supervisors maintain apply appropriate record keeping in line with TGE’s standard process

• Provide regular constructive feedback to direct team, including undertaking regular safety conversation and applying effective recognition practices

• Be the first escalation point for Operations Supervisors on shift regarding customer concerns and queries, taking further escalation action where required

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia