Service Operations Manager

Service Operations Manager

St John Ambulance Tasmania is seeking a dedicated and dynamic Service Operations Manager to oversee a vital suite of services including First Aid Training, Community Care, Non-Emergency Patient Transport, and Event Health Services. This role is crucial in fulfilling the organisation's mission to make Tasmania safer through first aid and community support.

Role Overview: 

As the Service Operations Manager, you will be integral in leading and managing daily operations across multiple disciplines to achieve strategic and financial objectives. Reporting to the Chief Operating Officer, you will lead the development of operational processes and manage resources efficiently to ensure excellence in service delivery across the state.

Key Responsibilities

• Lead a multidisciplinary team to deliver impactful outcomes aligned with St John Ambulance Tasmania's overarching goals.
• Develop and refine operational procedures to enhance efficiency and effectiveness.
• Foster a positive workplace culture and drive people and culture initiatives that enhance employee and customer experiences.
• Maintain and expand high-level relationships with key stakeholders, including volunteers, contractors, and funders.
• Ensure compliance with Work Health and Safety legislation to provide a safe working environment.

What We Need From You …

• Proven senior management experience with a knack for strategic thinking and creative problem-solving in a dynamic, high-pressure environment.
• Strong leadership qualities, capable of nurturing a values-based organisational culture.
• Excellent communication and negotiation skills to manage complex issues and relationships effectively.
• A comprehensive understanding of business functions related to health services, retail sales operations, and property and fleet management.

Qualifications

• A degree in healthcare, management, or an equivalent tertiary qualification is highly desirable.
• A current Police Check and Working with Vulnerable People Registration.
• Valid Drivers Licence, as this role requires statewide travel.

St John Ambulance Tasmania is a self-funded charitable organisation with a storied history of over a hundred years in service. Our team is driven by a mission to enhance community safety and is supported by a culture that values humility, curiosity, accountability, and fun. We offer a respectful, inclusive, and diverse workplace, where each role is crucial to our success and collective mission.

We are eager to welcome a leader who shares our commitment to delivering first-rate community services and upholding the highest standards of safety and care.

To Apply: Visit The BelRose Group website at: https://belrosegroup.com.au/jobs-list/ to obtain a copy of the Position Description and to submit your application. 

Contact Information: For more information or a confidential discussion regarding this opportunity, please contact Bel at The BelRose Group, 0409 002 *** or ***@belrosegroup.com.au

Join us in making a significant impact in Tasmania. Apply today to become a part of our mission-driven team at St John Ambulance Tasmania!