Operations Manager

Considered to be a leader within the bus and coach industry in Victoria and built on a solid reputation of safety, service, and reliability, Crown Coaches is seeking to employ an experienced Operations Manager to lead our Education team in delivering a premium service for the Department of Education – Students with Disabilities Transport Program. 

Supported and guided by the incumbent Operations Manager, this position requires an individual who is able to take ownership of this role whilst not being afraid to make those important decisions when it really matters. We pride ourselves on our efficiency, safety, and service and we are seeking someone who has the same passion for delivering this to our clients as we do.

If you are someone who enjoys working in a fast-paced and rewarding environment with a great team of School Bus Drivers, Supervisors and Operational staff then this is the role for you.

Duties and Responsibilities:

• Provide leadership, mentoring, and support to a very capable, experienced, and hard-working team of School Bus Drivers, Supervisors and Operational staff.
• Play a pivotal role in assisting Crown Coaches in delivering a transport solution to 15 Specialist Schools under the Students with Disabilities Transport Program (SDTP).
• Be the key point of contact for our Specialist Schools.
• Ensure delivery of all SDTP School Bus Services remain compliant under the Special School Bus Services Contract.
• Oversee the day-to-day operational activities of our Education division, including fleet and employee allocation and rostering;
• Ensuring all operational activities are in accordance with all associated Acts and Regulations;
• Assist in the management of fleet performance, investigate, manage and resolve employee incidents/complaints;

To be considered for this role you must possess the following:

• Strong Leadership experience and qualities;
• High quality people management skill sets;
• Intelligent lateral thinker, confident decision maker with the ability to think on your feet;
• Excellent organisational, time management , and prioritising skills;
• Excellent communication skills, both oral and written;
• Excellent IT skills and experienced in fleet allocation systems;
• Outstanding customer service skills;

This is a hands-on operational role that will have you dealing directly with both internal and external stakeholders, troubleshooting various issues throughout the day and continually prioritising resources to minimise costs, whilst maximising service.

This is a hands-on operational role that will have you dealing directly with both internal and external stakeholders, troubleshooting various issues throughout the day and continually prioritising resources to minimise costs, whilst maximising service.

At Crown Coaches we are always striving to be the best at what we do, so if you are a person who believes that you are the best at what you do then we would like to hear from you now!

Crown Coaches is an equal opportunity employer committed to being a child safe organisation. 

We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age.

Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.