Operations / rostering Consultant - Healthcare

As we celebrate our 51st year, our commitment as an employer is centred on prioritising our people and fostering a great home/work life balance.
Proudly standing as a leader in our field, we play a crucial role in shaping the future of healthcare in Australia. We provide flexible working arrangements with opportunities to advance your career, all within a supportive environment where our employees are truly valued.

About the Role:

We are seeking a Rostering/Operations Consultant to join our team based in Sydney.  Reporting to the Team Leader you will be the first point of contact for a range of enquiries from clients and staff.  You will join an established and experienced team of Rostering Officers responsible for the allocation of shifts to our Nurses and Support Workers for our Healthcare clients.

If your passion is providing superior customer service and making a difference in the lives of others, this is the opportunity for you! Demonstrated experience in an operational, fast-paced commercial call centre, admin, sales or recruitment environment will help you to be successful in this busy role.  Knowledge of the Healthcare, Nursing or aged care industry would be highly regarded.

In this role, you will provide support to our clients by managing the placement of temporary Healthcare staff across Sydney Metro alongside our fun, friendly and thriving operations team.  

The successful candidate:

• Will have a friendly personality and excellent phone manner.
• Will have strong organisational skills.  
• Strong client service and relationship management skills.
• Exceptional communication skills, written and verbal.
• Ability to work autonomously, as well as part of a team.
• Strong organisational and time management skills.
• Intermediate to high levels of PC literacy
• Focused on achieving targets within key deadlines.
• Love to work in a fun environment.

In this role you will:

• Efficiently responding to inbound calls and emails from clients and candidates.
• Source and place suitable candidates into shifts.
• Build client relationships.

Demonstrated experience in a call centre environment would be highly regarded, as would an understanding or awareness of the healthcare, nursing, aged care and NDIS industry.

About HCA:

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.

Our Benefits:

• People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values
• High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence
• Supportive Team: Thrive in a close-knit, friendly, and supportive team environment
• Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
• Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance

Our Culture:    
  
We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the country.  We embrace a culture of inclusivity and we align our actions with Our Values:  
  
We are accountable   |   We care |   We are team players   |   We are leaders  |  We understand your needs
  
Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant.
This is an opportunity to make your mark within a friendly, supportive, and growing organisation. Please apply with your current CV and cover Letter.
   
It is a requirement of HCA that all employees are double vaccinated for COVID.  Some roles that involve visiting clients or facilities may require you to have a booster.  If you have any questions or concerns, please contact the hiring manager
  
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
  
To learn more about HCA:
www.healthcareaustralia.com.au
  
Only short listed candidates will be contacted