Address
Form of work
Salary- Full time permanent position
- Hybrid model
Title: Order Mangement Team Member
Role:
Full time permanent position
Preston's Location
Hybrid model | 2 days WFH/3 days in office | initial training full time in office
SAP is highly desirable or proven experience using similar CRM's
Excel experience is essential
Duties & Responsibilities:
- Provide pre-sales, post-sales, and order inquiry support to retailers and internal staff via email and phone.
- Process incoming orders into SAP, including manual retailer orders, online orders, and business-to-business orders.
- Manage order issues by status, such as backorders and cancellations, ensuring timely resolution.
- Respond to retailer requests for reports promptly and accurately.
- Communicate proactively with external and internal stakeholders regarding Order Management issues.
- Provide support and backup to the Sales Support team as required.
- Ensure adherence to KPIs for phone call abandonment rate, email response times, order processing, and issue resolution.
- Manage departmental filing and ensure compliance with audit sample requirements.
- Coordinate with internal departments to prevent order delays and manage stock allocation.
- Investigate and resolve retailer claims and ensure timely delivery of orders, acting as a point of contact for the Field Sales Team.
About You:
- Previous call center and customer service experience, handling 20-40 calls per day and processing 50-100 orders per day.
- Intermediate proficiency with Microsoft Office suite and essential SAP experience.
- Strong multitasking ability and high attention to detail, with accurate data entry skills.
- Excellent verbal and written communication skills, with the ability to communicate with individuals at all levels.
- Ability to work autonomously, prioritize workload, and accept new challenges and responsibilities.
