Group Manager - Platform Management & Team Member Experience

Job description

• Become part of our family and make a difference to young Australians through supporting their education
• Newly created Strategic Leadership role driving excellence across our Technology Platforms
• Permenant Full Time position
• Sydney CBD, NSW (Hybrid Flexibility)

The Smith Family (TSF) is a children’s education charity that helps young Australians experiencing disadvantage to create better futures for themselves through harnessing the power of education.
Our organisation is currently on an ambitious 5-year growth strategy. Our Digital and Transformation team supports this growth strategy through accelerating best-in-class digital, data, technology activities, and organisational capabilities. Our Digital Strategy provides focus and coordination of our efforts to help students thrive in a digital world, create an easy and engaging customer experience, driving agility and operational efficiency to better achieve our outcomes.
About our role
As part of our Digital Transformation journey, we have a newly created opportunity for a Senior Leader to own and lead our Technology Platforms.
The purpose of this role is to own the technology platforms, provide support desk services, and continuously improve technology capabilities to enhance Team Member Experience across the organisation.
Your key responsibilities include:

• Leading the practices and framework for Technology platform development and management, implementing standards and requirements to ensure scalability, reliability, and security
• Overseeing the application support and maintenance, planning, execution, and integration of our MS Dynamics and Sitecore platforms.
• Leading our Service Management function and maintaining highest service levels by overseeing the day-to-day support and maintenance of our corporate platforms
• Leading Disaster Recovery and BCP Planning to ensure business continuity in the face of unforeseen events.
• Leading a team of people managers, building capability and skilling across the Platform Management and Employee Experience team.

About you
As an energetic Senior Leader, you are focused on ensuring seamless operational support for our corporate platforms, delivering innovative solutions for digital transformation, and overseeing critical service management functions.
Through expertise and leadership, you will drive a positive and productive environment for both our internal Team Members and our dedicated volunteers.
Skills & Experience:

• Minimum of 10 years of relevant experience and at least 5 years in senior leadership role
• Technical background in software development and application support and maintenance
• Leadership: Experience leading a team of managers, and leading diverse teams
• Technical Expertise: In-depth understanding of corporate platforms and IT systems. Familiarity with digital transformation strategies
• Service Management: Experience in ITIL frameworks or similar, including managing a service desk and ensuring optimal service levels
• Disaster Recovery Planning: Experience in developing and executing disaster recovery plans to ensure business continuity
• Financial Acumen: Budget management experience, including cost forecasting and ROI analysis.
• Stakeholder Communication: Ability to effectively communicate with internal and external stakeholders, including executives and frontline staff
• Strategic Thinking: Ability to craft and implement long-term strategies for both employee engagement and tech solutions

About our culture
The Smith Family has employees at the centre of its values and operations. We nurture a supportive and inclusive culture that enables people to achieve personal and professional goals, through collaboration and innovation. With a proven work-life balance, wellbeing and health are our top priorities. Enjoy many other benefits, such as tax concessions and flexible working arrangements.
If you are passionate about what you do, committed to making a difference and this sounds like your next role, please click apply, we would love to hear from you. You may view the position description or attached below.
Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.
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