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Form of workWe are recruiting for a new Order Support Co-Ordinator to join our business. Reporting to both the Sales Executive - Asia Pacific and the SME Sales Manager, this role involves efficiently processing orders and providing essential support to the sales team. The Order Support Coordinator ensures seamless coordination between sales activities and administrative functions, contributing significantly to the company's operational efficiency and customer satisfaction.
Key Responsibilities:
• Receive and process customer orders promptly and accurately.
• Ensure all orders comply with company policies and procedures.
• Coordinate with relevant departments to fulfill orders in a timely manner.
• Maintain accurate records of orders and customer interactions.
• Assist in the preparation and submission of quotes and tenders.
• Review and refine proposals to align with client specifications and company standards.
• Ensure all quotes and tenders are completed within designated timelines.
• Coordinate with internal stakeholders to gather necessary information for proposals. Generate reports on sales performance, customer feedback, and market trends for management review.
• Build and maintain strong relationships with key customers and stakeholders.
• Act as a primary point of contact for customer inquiries, concerns, and feedback.
• Proactively follow up with customers to ensure satisfaction and address any issues or concerns promptly.
• Collaborate with cross-functional teams such as marketing, product development, and customer service to support sales initiatives and projects.
• Participate in cross-departmental meetings and discussions to align strategies and objectives.
• Share insights and feedback from customers to improve CX efforts and create product development opportunities.
• Proven experience in sales support or customer service roles
• Strong understanding of sales processes and techniques.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to multitask, prioritise, and work under pressure in a fast-paced environment.
• Attention to detail and accuracy in data entry and order processing.
If you are passionate about supporting sales efforts, driving operational excellence, and contributing to a dynamic team environment, we encourage you to apply for the Order Support Coordinator position at Netstar Australia.
