Outbound Collections Call Centre

West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries
No weekends or late nights! Monday – Friday 8:30AM – 5:00PM
No collections experience required! Supportive training and career progression - gain a Cert III and IV in Financial Services
Credit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. Our core business specialises in debt purchase and debt collection services and we’re committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree affordable repayments which improve their credit standing over time while ensuring they can remain active in the community.
About your new roleAs a Customer Relationship Manager, you’ll be at the frontline making outbound calls to locate customers and investigate overdue accounts. With a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances. Our lucrative uncapped bonus scheme rewards near target achievement and our supportive team and award winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.
What your new job involves
Manage outstanding accounts from Australia’s largest institutions
Making and receiving high volume outbound/inbound calls
Investigations to locate and establish contact with our customers
Build and establish relationships with customers with rapport and trust
Creating positive outcomes by negotiating repayment solutions
Problem solving and objection handling
What we can offer you!
3 Salary reviews in your first 18 months + earn uncapped bonuses
Flexible hybrid work environment in as early as 6 months (2 days office, 3 days WFH)
Fully paid training with continued support and coaching leading to growth towards promotion opportunities
Gain a Certificate III and IV in Financial Services
Perks and discounts through our employee benefits platform
Free membership and competitive rates with our Car Share partner and Novated Leasing options
Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
Paid volunteer days
Purchase additional annual leave
Regular team engagement events
‘Dress For Your Day’ from smart casual to business attire
End-of-Trip Facilities available for bicycle storage and showers
Who you areWant to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? Collections experience isn’t required as we provide training with continued support and coaching. The majority of our leaders once began in this same role!
Experience in a Call Centre, hospitality, tourism, retail, sales or similar industries
Excellent communication skills (both written and verbal)
Persistence and resilience to have challenging conversations
Ability to negotiate will be highly desirable
Share a passion for results and a target driven environment
A natural problem solver and solution provider
Basic computer literacy skills
A desire to learn and take on feedback
Essential Criteria
Must be available to work permanent full-time, Monday – Friday 8:30AM – 5:00PM
The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.
We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. SOUTH BRISBANE / WEST END 4101