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SalaryAs one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Chandler Macleod are thrilled to be working with a Federal Government client who are seeking to engage an APS3 Participant Support Officer on a contract for 12 months, with potential extension.
About the role:
The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing workflow for their role.
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
Duties and Responsibilities:
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Managing the team shared email inbox, appointments and telephone enquiries.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Supporting planning teams by actioning planning tasks that do not require delegation.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Agency Business systems.
- Enjoy dealing with clients face to face
- Experience in dealing with challenging conversations and behaviours
- Ability to provide empathic service
- Experience in Microsoft Office computer based work
- Ability to use Client Records Management Systems (CRM)
Working with Children/Vulnerable People Check , Security Clearance and satisfactory referee reports
Interested?
Please call Kate Watson on 6691 9104 for a copy of the Position Description and further information. Or hit Apply Now to submit your resume.
