AddressYou’ll connect Queensland. We’ll connect you to an amazing career.
Queensland Rail is built on true connection and everything we achieve is made possible by you.
Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care.
About our Team
As the Passenger Attendant you will be responsible for checking tickets, maintaining manifests, providing exceptional customer service and supporting the Passenger Services Supervisor onboard our long distance Traveltrain services. As this role is based at Platform 10 Roma Street Station, you will primarily work on board our Spirit of Queensland (Brisbane to Cairns), the Westlander (Brisbane to Charleville), Spirit of the Outback (Brisbane to Longreach) and Rockhampton Tilt Train (Brisbane to Rockhampton) services where you can expect to be away for up to 4 days at any given time.
You will join a team that consists of six experienced Passenger Attendants however when on board the train you will be the sole Passenger Attendant but you will work closely with an experienced and supportive team of up to ten consisting of the Passenger Services Supervisor, Passenger Services Coordinator and Customer Service Attendants.
Roles / Hours:
This is a permanent full-time opportunity.
You will be required to work a variety of days and nights which will include weekends, public holidays and overnight shifts on a rotating roster.
Why join our team?
- The base annual salary is $69,600 + 12.75% super.
However, after including applicable allowances (travel, away from home, meals, first aid, weekend and public holiday work), a Passenger Attendant can earn up to approximately $100,000 + 12.75% super
- Opportunity to explore the beauty of regional Queensland on your lay over
- Work within a supportive team environment with potential for career progression e.g. Passenger Services Supervisor
- Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs
- Two weeks of paid training upon commencement which will be split between Brisbane and Rockhampton with additional on the job training and support provided
About the role
- Create a memorable onboard customer experience
- Check the cleanliness of the train and the operation of all facilities at regular intervals and report any concerns
- Check passenger’s tickets against the manifest to ensure everyone is seated correctly and are on the right train
- Assist with loading and unloading of passenger baggage
- Ensure the safety and well-being of our passengers by reporting any operational issues
- Assist the Passenger Services Supervisor with any assistance as required
About you:
We are looking for a resilient and adaptable individual who thrives in a team and fast-paced environment with exceptional customer service skills. In addition to this you will have:
- Strong work ethic and willingness to go the ‘extra mile’
- Exceptional communication skills
- An ability to think under pressure with the ability to identify, analyse and resolve problems
- A Safety conscious attitude
- The ability to work on multiple priorities at once
- Ability to undertake occasional heavy lifting (up to 20kgs)
- The ability to work autonomously and within a team environment
Candidates will also need to currently hold or be willing to obtain the below certificates prior to employment:
- Responsible Service of Alcohol (RSA)
- Food Hygiene
Please apply to Passenger Attendant - Brisbane (7843) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Tuesday 25th of June 2025.
IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You must apply for vacancies via the internal People Connect solution – Click here for more information
External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
