Patient Experience Manager

Deliver high level specialised Patient Experience knowledge and skills to oversee the Patient Experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.Job details Position status Permanent
Position type Full-time
Occupational group Health - Allied Health/Clinical Support
Classification HP5
Workplace Location Brisbane - North
Job ad reference QLD/RD564585
Closing date 27-May-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent full time
Contact person Mel Voigt
Contact details (07) 3883 7688
Access theAbout the role

• Deliver high level specialised Patient Experience knowledge and skills to oversee the Patient Experience and complaint management functions critical to ensuring that the provision of healthcare is responsive to the preferences, needs and values of each patient.
• Apply expertise in health system service delivery, professional knowledge, education and training, partnership and collaboration, and excellent interpersonal abilities to enhance the Patient Experience at Redcliffe Hospital and act as a reference point for the executive and senior hospital staff.

About youOur ideal candidate will be someone who can demonstrate the following:

• Respect – demonstrates interpersonal savvy, manages conflict appropriately, communicates effectively and balances the needs of all stakeholders with utmost respect to all people at all times
• Teamwork – collaborates effectively, develops talent, values differences and builds effective teams to bring about best use of resources to deliver healthcare services
• Compassion – is patient / client focussed, demonstrates self-awareness and the effects of behaviour on others, deals with or manages ambiguity and complexity, demonstrates resilience in the delivery of patient services or support in the delivery of services to patients
• High Performance – cultivates innovation, is action oriented, drives results and supports Metro North Health's vision and purpose to exceed expectations of our patients and stakeholders
• Integrity – demonstrates sound decision quality, ensures accountability, demonstrates courage in the face of adversity and works effectively / manages complexity to ensure work output and decisions are ethical and invariably of a high standard.

Benefits when working for Metro North Allied Health

• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of 12.75% and access to generous
• Additional entitlements for employees (casual employees excluded) may include sick leave, carer's leave, long service leave, paid parental leave, leave without pay to travel, professional development allowance and leave
• 5% annual leave loading with up to 27.5% for shift workers
• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here:Job ad reference number: RD564585
Close date: Monday, 27th May 2024Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDFurther informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .DocumentsBefore applying for this vacancy please ensure you read the documents below.Role DescriptionInformation Package for ApplicantsInformation Package for Applicants