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SalaryEmployment Type: Temporary Full Time until January 2024
Position Classification: Admin Off Lvl 5
Remuneration: $70,049.21 - $71,717.36 Per Annum + Superannuation
Hours Per Week: 38
Requisition ID: REQ349890
Patient Experience Officer
Moree District Hospital
Moree Hospital is located within the township of Moree and boasts a population of approximately 7500 and has all available services, with flights daily to Sydney. The town itself is only 1.5hrs south of the Queensland border. The Moree Emergency Department is a dynamic, busy unit with a welcoming and supportive team. The town itself boasts the artesian spa baths, as well as a busy social calendar.
As the successful candidate, you will be required to ensure patients are comfortable, aware, educated and referred to services early in their hospital journey. You will provide one on one support to the people both receiving treatment in the ED and awaiting treatment. You will be required to liaise with all healthcare providers and support services to ensure our patients are competently cared for.
We are seeking a motivated and energetic employee who genuinely cares about the patients, visitors and carers presenting to our Emergency Department. You are able to work within a dynamic and fluid environment which can be challenging. You are able to communicate effectively, build rapport with patients, carers and visitors and engage others at all levels to deliver successful outcomes. You are able to problem solve and escalate as necessary. You will be someone who thrives in a fast paced environment and are truly passionate about delivering a high standard of care to all patients.
You will be supported in a supernumerary capacity for a short period with the current Patient Experience Officer. After this support will be provided by the Nursing Unit Manager, ED staff and Administrative staff. Education and further training is the key focus in supporting all new and existing staff.
What we can offer you:
is a great place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry we provide a range of public health services to the Hunter, New England and Lower Mid North Coast. Being the largest employer in the region we can offer salary packaging options, educational opportunities and support from a broad network of health professionals. With CORE Values of Collaboration, Openness, Respect and Empowerment your professional life is provided every opportunity to succeed and develop in your chosen profession. Working with HNE Health gives you access to a great range of benefits:
- Sustainable Healthcare:
- Proximity to shopping and other services
- ADO's each month (for full time employees)
- 4 weeks annual leave (pro-rata for part time employees)
- Superannuation contributions
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals.
Job share / part time arrangements will be considered.
Information for Applicants:
All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). Additionally, Category A workers are required to receive a booster dose three months after completing the primary course of COVID-19 vaccinations. New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate (IM011 immunisation medical exemption form) certifying the worker cannot have any approved COVID-19 vaccines available in NSW.
Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.
Occupational Assessment, Screening and Vaccination against Specific Diseases - this is a Category A position. Please read and understand NSW Health policy directive . All new employees must agree to comply with the requirements outlined in the policy.
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:
Stepping Up Website: is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: .
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For role related queries or questions contact Melani Beard on Melani.Beard@health.nsw.gov.au
Applications Close: 5th December 2022
