Patient Liaison Officer

Patient Liaison Officer

• Patient Liaison Officer at Tertiary Hospital
• 5 weeks annual leave plus monthly ADO

We are looking for a motivated and driven individual to join our team as a Patient Liaison Officer. This is a Full Time ongoing position based at our City Campus in Parkville, reporting to Patient Liaison Manager.Your new team:

• We are a team working together to provide great customer service
• We enjoy a collaborative working environment
• You will help us maximise and collect patient fee revenue
• In return, you will be supported to achieve outstanding results and realise your potential

Your new role:

• Partner with clinical teams, health information services and wider revenue services team to maintain data integrity
• You will empower patients through informed financial consent
• You will collaborate effectively with patients, families and colleagues to achieve revenue goals and maintain a positive patient experience.
• Identify and pursue cost recovery for Medicare Ineligible patients in accordance with Melbourne Health policies and informed financial consent
• You will be available to work weekends as required

About you:You will be a proactive individual with great communication skills. You can work in a fast paced environment, delivering on timeframes and KPIs to support the Revenue Services department to deliver results and success.Key skills include:

• You will be able to build rapport and effectively communicate with patients from diverse backgrounds, including overseas visitors, to navigate their financial obligations
• Ability to interact with individuals from diverse backgrounds with empathy and respect
• You are a quick learner and motivated to achieve high standards

Benefit of working with the Royal Melbourne Hospital

• Values based organisation offering professional advancement, including training and access to mentorship and leadership programs
• Enjoy excellent work-life balance working in a supportive and collaborative team
• Salary packaging, onsite car parking and, close to public transport.

The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.Interested?If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.For a confidential discussion please connect via the details below.All appointments are made subject to a satisfactory Criminal History Record Check. Successful applicants will be required to provide evidence of an immunisation assessment and COVID-19 Vaccination prior to commencement.Don’t delay, apply now! - recruitment is ongoing, with interviews commencing as soon as suitable candidates are received.Advertising may cease prior to the closing date.
Selection Criteria Essential: Commitment to live the Melbourne Way - putting people first, leading with kindness and achieving excellence together
Essential: Experience in customer service and administration within a health service
Essential: Be available weekends and flexible with working on the wards and in the emergency department
Essential: High level interpersonal and communication skills, including a proven capacity to build and maintain effective and productive relationships with a wide range of internal and external groups
Contact Person