Patient Liaison Officer

Welcome to St John of God Health Care

St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 27 hospitals and services comprising more than 3,500 hospital beds, including home nursing, disability services and social outreach programs.

As a Catholic, not-for-profit group, we invest all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing Social Outreach services to people experiencing disadvantage to improve health and wellbeing.

St John of God Geelong Hospitalis a 253 bed hospital and is recognised as the leading provider of private health care in the Barwon and South-Western region. The hospital provides a range of services including an emergency department, day surgery, medical, surgical and maternity services, along with a 24 hour critical care unit and Cath Lab services

Your role at St John of God Geelong Hospital
To work as a team member of the Patient Services Department, responsible for acting as the key contact point for patients, clinicians, managers and health funds in regard to a patient's pre-admission, admission, discharge, billing and debtors follow up.
The Position

• Ensure maintenance of accurate and current information within the Patient Administration systems.
• Co-ordinate patient admission process, completing required financial/admission paperwork as well as ensuring all health fund requirements have been met, and working with other departments to ensure efficient patient flow and experience.
• Clearly identify and communicate relevant Health Fund information and associated financial considerations to patients and key stakeholders.
• Liaise each day with clinical manager of DSU and Pre Admissions Manager to obtain required arrival time for the following day- this is critical to ensure patient flow.
• Participate as a valued team member promoting and contributing to a supportive team environment.
• Communicate effectively with all customers and patients using the appropriate channels, utilising appropriate formal and informal channels of communication.

You will perform as a positive role model in fulfilling obligations relating to the wider finance department, colleagues, patients, staff and nursing profession and the community. Liaising with doctors' secretaries and specialist nurses to obtain item numbers and prosthesis amounts to accurately quote for those items.
To succeed you will have proficient knowledge of health industry and health funds. Demonstrated clerical and computer skills with the ability to deliver exceptional customer service.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you

• Salary: $57,000 to $59,000, plus 11% superannuation
  
• Part time position available, working 60 hours per fortnight
  
• Generous salary packaging options
  
  • Up to $15900 on a range of benefits such as mortgage, your rent, or other everyday living expenses
    
  • Up to $2650 on meal entertainment, holiday accommodation and venue hire
    
  • Access to novated leasing to use pre-tax dollars for a car and expenses
    
• A welcoming & supportive culture
  
• Flexible work options
  
• Discounts on hospital services & private health insurance
  
• Option to purchase up to two weeks of additional annual leave
  
• Dynamic role in multidisciplinary team

St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.

All caregivers employed by St John of God Health Care are required to be vaccinated from Covid-19 and Influenza in order to fulfil the requirements of the role.

For enquiries contact Melanie Brame, Manager - Patient Administration, on (03) 4245 7076

Application closes on 20th April 2024