Patient Services Clerk

Patient Services Clerk – Emergency

Casual

The Mildura Base Public Hospital is an organisation driven by a genuine focus on patient centred care, delivering exceptional care for our consumer base of over 80,000. With this focus guiding the functioning of our organisation on a day to day basis in line with our HEART values we have established a work environment in which there are greater levels of employee engagement and professional development than ever seen before. Our workforce of over 1200 employees are committed to providing a service to our community 24/7 which will have long lasting positive outcomes. 

Our People, Our H.E.A.R.T:
Our H E A R T values (Happy Empathetic Accountable Respectful Team Based) are so much more than words; they are the driving force behind what we do every day. These values are lived throughout the organisation across each department, role and location.

The Role: 

You will provide a comprehensive customer focused service to all aspects of the Emergency Department. 

You will complete tasks as part of a team that works cooperatively sharing roles and responsibilities to meet the needs of the customer.

You will provide support and assistance to the administrative and clinical teams and patients by coordinating the clerical / administrative duties and requirements for the service.

For more role specific information please visit www.mbph.org.au/job-vacancies to view the position description. 

To be successful in this role, you will have:

• Effective communication and interpersonal skills and proven ability to work effectively in a team environment and independently as required 
• Strong customer service skills 
• Computer literacy and a comprehensive knowledge and use of Microsoft Office products 
• Able to complete tasks within designated timeframes 
• Previous experience in an administrative / reception position 
• High degree of accuracy and attention to detail 

What MBPH has to offer you: 

• Internal Professional Development– including but not limited to the opportunity for eligible employees to access scholarships for postgraduate studies as well as specifically designed programs within MBPH for skill development
• An environment where external professional development is supported and encouraged
• A location centre of town reducing travel times 
• Free parking on site for all employees
• Salary Packaging – Pay less tax
• On-site Café 
• Employee Assistance Programs 
• Employee Intervention Programs – Free Remedial Therapy and Physiotherapy 
• Free employee events and celebrations (check out our Facebook page @MilduraBasePublicHospital to see what we have been up to this past year)
• At MBPH, we continue to strengthen our focus on diversity, equity and inclusion practices. This is supported through our internal network of LGBTQIA+ Allies and organisational membership with ACON Pride in Diversity.
• Our membership with ACON Pride in Diversity shows our commitment to building an inclusive workplace.

How we model our values:

• MBPH employees are 3% more satisfied compared to other health services, a 7.8% increase from 2022
• 7:10 employees live and breathe our MBPH HEART Values
• 86% of employees feel a sense of accomplishment from their work
• 94% say they can use their skills and knowledge in their job
• 79% of employees feel included, which is a 1.3% increase above the Victorian Public Sector
• 9.8% increase in satisfaction with work/life balance since 2022
• Priority on learning and development of staff has increased by 10% since 2022

How to Apply:

All applications must be lodged online by clicking on the ‘apply now’ button. 

For a position description and to find out more about our wonderful Hospital, visit www.mbph.org.au  

For further enquiries please contact our human resources team. 
E: **************@mbph.org.au 

Please note that the Department of Health requires all health care workers in Victorian public hospitals to be fully vaccinated against Covid-19.  For those over the age of 18, this means 3 Covid-19 vaccinations are required.  For those under the age of 18, 2 Covid-19 vaccinations are required.  For further information, please visit the Department of Health website:  Vaccination for healthcare workers | health.vic.gov.au

A valid Working with Children Check and a National Police Check (undertaken in the last three months) are required.

Applications close: 5 April 2024