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SalaryThe Womens and Childrens Service Group are seeking an experienced and client focused Patient Services Officer to support the Fetal Alcohol Syndrome Disorder service located at Kirwan Health Campus for a temporary part-time role up to 30/06/2024, working 30.4 hours per fortnight. Please note there is a possibility of an extension up to 30/06/2025.
The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.
Kirwan Health Campus, consists of four community health facilities which offers a range specialist services to the community.
Job details Position status Fixed Term Temporary
Position type Part-time
Occupational group Administration
Classification AO3
Workplace Location Townsville region
Job ad reference QLD/TV550836
Closing date 24-Mar-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration - 30/06/2024, poss extn - 30/06/2025 (30.4 hr/pf)
Contact person Mardi Nicolson
Contact details 07 4433 8919
Access the
The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.
Our purpose is `great care every day'.
The opportunity
This role delivers exceptional person-centered customer service to patients, their families and the public.
This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.
You may be required to work across a number of campus facilities in line with the Women's and Children's Service Group specialties.
Benefits
- Salary rates between $37.68 - $41.90 p.h. (AO3)
- Annual leave loading + leave
- 12.75% employer superannuation contribution
- Other employment benefits may include:
Employment Term
- Fixed Term Temporary part-time, up to 30/06/2024, with a possibility of an extension up to 30/06/2025.
Role responsibilities
- Deliver exceptional person-centred customer service to patients, their families and the public, assisting and directing patients, visitors and colleagues in an effective and courteous manner.
- Build good relationships with patients, their families and work colleagues by using strong communication and negotiation skills to understand customers' needs and deliver a service that meets their needs with adherence to policy and standards.
- Access and utilise a wide variety of relevant patient and corporate information systems to accurately record all demographic and other mandatory patient information relative to work environment.
- Maintain a high level of proficiency of relevant patient intake, admissions, bookings and discharge models to achieve effective and efficient patient flow by maintaining knowledge of and adhering to standardised health administration processes specific to the clinical working environment of the role.
- Exercise judgement where necessary to solve immediate problems in situations where precedents have been set and procedures outlined.
- Work as a member of a team and foster team spirit by building and maintaining cooperative relationships and adapt to changing demands to deliver effective customer services.
- Provide support to AO2 staff where required.
- Use initiative, workload management and prioritisation skills to achieve defined individual work targets and contribute to wider team goals in a changing environment.
- Continually seek ways to improve service delivery and achieve organisational goals via development of professional skills and personal growth.
- Participate in the development, implementation, review and maintenance of internal systems, processes and work practices. Identify and report areas for improvement to existing processes.
- Adhere to ethical decision making and comply with procedures, policies, regulations, standards and legislation relevant to the role and work area.
- Carry out other delegated duties to support effective operations of the administration service as directed.
- Flexibility to work across different roles within the Women's and Children's administration team when required.
Unsolicited resumes from recruitment agencies will not be accepted.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Please download the Role Description for future reference.
This is a Vaccine Preventable Diseases (VPD) risk role:
Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis.
Documents
Before applying for this vacancy please ensure you read the documents below.
Information Package for Applicants
Information Package for Applicants
Role Description
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