Patient Services Officer

Townsville Hospital and Health Service is the public healthcare provider for more than 250,000 people across a geographic area of 150,000km2, delivering a comprehensive range of services across 21 facilities, from primary care in regional locations to highly specialised care at the main hospital.

Townsville University Hospital, located adjacent to one of Queensland’s leading tertiary institutions, James Cook University, is the largest tertiary hospital in northern Australia, providing specialist referral services for 700,000 people living from Mackay, to the Torres Strait, to the Northern Territory border.

We are planning and innovating for the future, advancing healthcare through impactful research, training tomorrow’s health sector workforce.

The Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.

Our purpose is `great care every day'.

The role of Patient Services Officer works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.    

Employment Term - Permanent full-time or part-time - Multiple Opportunities available 

Role requirements:

• Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team that provides clinical care, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
• Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Have high-level accuracy for data entry. Focus on “getting it right the first time”. Ability to review own work and make relevant amendments, saving rework.
• Possess excellent organisational skills with the ability to prioritise workloads. Have exceptional attention to detail and have the ability to work autonomously.
• Provide a high degree of initiative, decision making ability and negotiating skills required to resolve issues in a busy day to day environment together with reliability in meeting deadlines and commitments.
• Effective consultative, interpersonal, communication and negotiation skills incorporated with integrity, sound judgment and discretion.
• Highly accurate utilisation of Microsoft Office 365 suite and electronic corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
• Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
• Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
• Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.

Generous remuneration package value up to $94,810 p.a.comprising:

• Salary range of $84,249 to $94,810 p.a. (full-time equivilant) (AO3)
• Salary range of $37.68 to $41.90 p.h. (part-time equivilant) (AO3)
• Annual leave with 17.5% loading
• 12.75% employer contribution to superannuation.

Other employment benefits may include: professional development, , shift and locality allowances, employee wellness and assistance programs, and access to corporate discounts.

Role Requirements

• This is a Vaccine Preventable Diseases (VPD) risk role: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, and Pertussis.
• Probation period may apply.
• Pre-employment checks will be conducted.

Why make the change?

Townsville is one of the main gateways to the Great Barrier Reef, with the natural wonders of Magnetic Island a short boat ride away.

The coastal hub of Townsville is an ideal base for exploring the Great Barrier Reef. Townsville is a dynamic neighbourhood with access to a variety of top-notch educational facilities, cutting-edge medical facilities, affordable housing, distinctive retail stores, great events, and a wide range of recreation opportunities.

Unsolicited resumes from recruitment agencies will not be accepted.