Patient Services Officer - Palliative Care

The Oncology Department at Townsville University Hospital are seeking two experienced and client focused Patient Services Officers to join the Palliative Care team.There are two positions available - 1 x permanent full-time and 1 x permanent part-time, working 68.4 hours per fortnight.The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.Townsville University Hospital, located adjacent to one of Queensland’s leading tertiary institutions, James Cook University, is the largest tertiary hospital in northern Australia, providing specialist referral services for 700,000 people living from Mackay, to the Torres Strait, to the Northern Territory border.Job details Position status Permanent
Position type Full-time,Part-time
Occupational group Administration
Classification AO3
Workplace Location Townsville region
Job ad reference QLD/TV563553
Closing date 23-May-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Two positions available
Contact person Barbara Walsh
Contact details 07 4433 3376
Access theThe Townsville Hospital and Health Service vision is world-class healthcare for northern Queensland.
Our purpose is `great care every day'.The opportunity
This role delivers exceptional person-centered customer service to patients, their families and the public.The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.Generous remuneration package value up to $94,810 p.a. (full-time) comprising:

• Salary rates between $2864.10 - $3185.10 p.f. (full-time) and $37.68-$41.90 p.h. (part-time) (AO3)
• Annual leave loading + leave
• 12.75% employer superannuation contribution
• Other employment benefits may include:

, locality allowances, employee wellness and assistance programs and access to corporate discountsEmployment Term

• 1 x Pemanent full-time
• 1 x Permanent part-time, 68.4 hours per fortnight

The ideal applicant will be someone who has proven ability and can demonstrate the following:

• Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Highly accurate utilisation of Microsoft Office 365 suite and corporate/patient information systems and databases which includes the ability to retrieve and interpret performance information.
• Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
• Proven ability to work effectively as an individual with limited supervision or collaboratively within a multidisciplinary team, establishing work priorities, meeting deadlines, coordinating tasks and workflow and adapting as required to meet the needs of a changing work environment.
• Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
• Demonstrated awareness of, and ability to actively and effectively participate in a working environment supporting contemporary human resource practices including workplace health and safety, employment equity and anti-discrimination, ethical behaviour and continuous improvement.

For additional information regarding the responsibilities and/or other requirements for this position please refer to the role description.Unsolicited resumes from recruitment agencies will not be accepted.Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and .Please download the Role Description for future reference.
This is a Vaccine Preventable Diseases (VPD) risk role:
Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis.DocumentsBefore applying for this vacancy please ensure you read the documents below.Information Package for ApplicantsInformation Package for ApplicantsRole DescriptionJob search

• Order by
• Keyword

Please use * for wildcard searches. * Search exact phraseCheck to search for the exact phrase. Uncheck to return jobs that contain any of the keywords. * LocationHold down the control (Ctrl) button and use your computer mouse to select multiple options * Occupational groupHold down the control (Ctrl) button and use your computer mouse to select multiple options * Salary (yearly) Leave blank if you are searching for casual jobs

• Minimum
• Maximum
• Total Remuneration Only used for Senior Medical or Executive positions
• Minimum
• Maximum
• Department or organisation
• Position status

Hold down the control (Ctrl) button and use your computer mouse to select multiple options * Position typeHold down the control (Ctrl) button and use your computer mouse to select multiple options * ClassificationHold down the control (Ctrl) button and use your computer mouse to select multiple options * Date advertisedRefine your searchLocation:Occupational group:Keywords: (optional)Log inUsername:Password:( https://smartjobs.qld.gov.au/jobtools/jncustomlogin.JobSeekerToolBoxAction?in_organId=14904&in_send_pwd_button=Send%20Password )Need help? Contact usIf you have any questions about your account or accessing this website, please .Inclusion and diversityWe are committed to building inclusive cultures in the Queensland public sector that respect and promote and , including making any reasonable adjustments to support you through the recruitment process.Graduate portalThis recruitment portal is your gateway to a wide range of graduate program positions on offer in the Queensland Government.