AddressOur Best Starts with You!
We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here, you are our impact and you are our future.
Are you ready to embark on a journey that combines the comforts of remote work with the benefits of contributing to a rapidly expanding Remote Monitoring team?
We have an exciting opportunity for a Customer Service Guru to support the Remote Monitoring team as they enter a growth phase. You'll play a pivotal role in delivering exceptional telephone and administrative support. Your responsibilities will include managing bookings, addressing patient queries, troubleshooting monitors, and facilitating the consent process with a caring and professional demeanour.
As part of our team overseeing the follow-up of cardiac devices, ensuring quality is paramount. You'll promote compassionate service to both patients and staff, liaising effectively across our network. Your ability to manage workload efficiently, assess urgency, problem-solve, and conduct basic troubleshooting of monitors and smartphone apps will be key. Proficiency in using electronic medical records, remote monitoring patient management systems, and other computer technologies is essential.
What you’ll do:
- First point of contact for all patient enquiries, bookings and enrolments
- Proficiently manage administrative duties
- Oversee electronic medical records, remote monitoring patient management systems, and other computer technology
- Manage the follow up procedure of cardiac devices (e.g. pacemakers) including disconnected monitors.
Who you are:
- Previous customer service experience is highly desirable with an ability to respond sensitively to patient and referrer needs.
- Sales experience is desirable
- Experience with medical records software is desirable
- Ability to time manage, learn quickly and prioritise tasks
- The ability to work under pressure and respond to fluctuating workflow and internal/external demands
- Ability to work independently from a remote location.
What’s in it for you:
We understand it’s important to look after our staff, so here’s something for your wellbeing:
- Enjoy the flexibility of remote work
- Be part of our growth and success of our journey
- Purchase additional annual leave as part of our annual leave scheme
- Range of benefits such as 12 weeks’ paid parental leave
- Work with a connected, collaborative team
- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart & sleep disease.
Don't meet every single requirement? You don't need to. At Advara HeartCare, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.
Who we are:
We are a team of over 700 highly trained and passionate healthcare professionals, innovative support staff and leaders across 80 locations in Australia. We believe through individualised care, research, and world-leading outcomes, we will reduce the impact of heart disease in Australia. We do this through bringing together leading experts, innovative technology and the latest tests and procedures.
We are about deep patient care, exceptional outcomes for all and moving the industry forward.
Interested?
We are building something important here, something special. If this sounds like something you would like to be a part of, we invite you to click "apply now" and share your interest. We look forward to hearing from you.
Covid-19:
In line with the Public Health Order, all Advara HeartCare clinical employees are required to be vaccinated for COVID-19. To be eligible for consideration to perform work for Advara HeartCare, you must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.
