People Experience Coordinator

WorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.

• $86,810 per annum plus Superannuation
• Full Time, Fixed term to 17 January 2025
• Geelong Headquarters (Hybrid)

About the role

The People Experience Centre (PXC) are responsible for triaging and responding to a range of enquiries made by the broader Organisation to People & Culture.

The People Experience Coordinator is the first point of contact for people related queries within People and Culture. Providing outstanding customer service, this role is key to the PeopleCentral support model and is accountable for the provision of accurate, consistent HR process and policy guidance across the employee lifecycle to employees and contractors of WorkSafe Victoria. This role supports the Team Leader - People Experience to respond or triage queries efficiently and effectively, facilitating an early intervention approach, in accordance with WorkSafe Victoria's policies and procedures. Key accountabilities include:

• Educate people leaders and employees on the interpretation and application of the Victorian WorkCover Authority Enterprise Agreement, policies and practices and associated services.
• Confidently and promptly respond to employee related matters involving the provision of detailed, technical and professional advice together with analysis and investigation to resolve more complicated and sensitive issues.
• Consult with and triage appropriate queries to the Centres of Excellence within People and Culture, ensuring that follow-up and ongoing client interface and communication is maintained until the issue is resolved.
• Provide end user support as part of the PeopleCentral (SAP Success Factors) service desk, including technical support and education across the business.

Please preview the Position Description via WorkSafe Careers for additional accountabilities for this role

About you

You are passionate about all things People & Culture and providing best service at all times. You have excellent written and verbal communication skills coupled with the ability to build successful relationships with stakeholders. Your ability to prioritise workload and maintain strong attention to detail is what sets you apart from the crowd. You have strong situational judgement and problem-solving capabilities. You will also:

• Have a broad understanding of employment legislation, industrial awards and agreements with the ability to provide sound HR advice via previous experience in a similar HR role.

• Demonstrate that you can provide guidance and policy information to employees, people leaders and internal stakeholders.
• Have demonstrated problem-solving skills and judgement involving issues with complexity or sensitivity.
• Have experience as a super user of HR systems.
• Have excellent customer service skills, attention to detail, organisation skills and the ability to work independently with limited direction to address fluctuating work demands, changing priorities and timelines.
• Understand the value and embrace change in regards to operating environments, processes, systems, organisational changes and emerging situations.

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.

People who are seeking part-time or job share arrangements are encouraged to apply.

What's next?

Applications close at 11:00pm on Tuesday 30th January. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.

For further enquiries please contact Natasha Zaluski via email ***************@worksafe.vic.gov.au

About us

WorkSafe's Strategy has our core purpose front of mind - reducing workplace harm and improving outcomes for injured workers. We don't shy away from the importance of our purpose to the Victorian community, that's why we have a stated ambition to be world leading.

We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.