AddressWinter 2024
Job Summary
A Porter ensures their customers' smooth and tireless stay while in The Koscuiszko Chalet Hotel. They are responsible for creating a warm and welcoming environment by carrying luggage and assisting in fixing minor issues around whatever premises they may be attending. This team of day makers meet and greet guests, check them into the Hotel, take hotel reservations, assist with luggage, handle special food & beverage event bookings and answer general resort enquiries.
Essential Functions
- Assist guests in the hotel and external properties
- Carrying guests’ luggage
- Answer guest enquiries both face to face and on the switchboard
- Provide an exceptional customer service experience
- Organise tasks, prioritise and work unsupervised
- Assists in the response and resolution of all guest issues received directly from guests
- Fixing minor issues (like changing light bulbs, and property maintenance)
- Cleaning building areas, including entrances
- Promotes teamwork and employee morale
- Assists Team Leaders of each department to provide superior service to our Guests
- Ensure complete knowledge of emergency procedures.
- Assists General Manager - Hospitality as requested
NOTE: All Charlotte Pass Snow Resort employees are required to perform alternate functions from time to time, both within and outside of their assigned department, particularly during peak periods such as holiday weekends.
Customer Service Expectations
With extensive customer contact, must be helpful, friendly, courteous and professional in accordance with Charlotte Pass’ commitment to providing superior customer service.
Qualifications
- High School Certificate
- Previous experience in a similair role with strong organisational skills
Required Knowledge and Skill
- Good organisational skills, team work and patience
- Ability to communicate with peers
- Exclellent customer service skills.
- Enthusiasm to keep standards high
- Ability to work under pressure
- Making the guests experience memorable
- To be successful in this role, you should be able to manage various tasks on a daily basis to ensure great customer service and that our operations run smoothly.
- Keep in mind that our Porter position requires working in shifts
Physical and Mental Demands
Requires prolonged periods of standing and walking, and lifting up to 25kgs. Stress can result from the often fast pace and the demands of guests.
Work Environment
The position involves exposure to open flames and hot items (from fireplace and hot plates of food), as well as sharp cutting utensils. Most work is performed indoors, but some occasional outdoor work, such as snow shoveling, may be required. Outdoor work is performed in all weather conditions, including extreme cold, snow, wind and rain, on varied snow surfaces.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
