AddressOzone Services Group is looking for a driven team member to join our dedicated and enthusiastic team on a full-time basis. This position is based in one of our beautiful sites in Hunter Valley.
This role's purpose is to ensure day to day running of the whole hotel operation ensuring you are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
You must have a reliable transportation, accommodation on site is available if required.
Key Responsibilities- Demonstrating a commitment to service excellence and maintaining the Front Office and reception operational standards.
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
- Maintaining professional, open and honest communication to assist guests and make accurate bookings.
- Oversee the entire Front Office operation to maintain high standards while suggesting improvements and changes.
- Set working objectives, work schedules, budgets, policies, and procedures dynamically in an ever-evolving digitised medium.
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Maintain and develop an excellent working relationship with all valued guests and the broader members of staff in the hotel.
- Monitor levels of service to meet and cover business demands, ensure the property is clean and running efficiently at all times.
- Conduct monthly communication meetings and produce minutes and to quickly resolve and take advise on pressing issues at hand.
- Ensure that property is at all times maintained inside and outside with care taken for safety, night vision and safety of guests, always attending to urgent repairs or fixes.
- Assist with other departments and take a lead role to ensure urgent matters or repairs are carried out, as necessary.
- Determining work requirements and allocating duties to the Housekeeping Team and other Members or external outsourced companies.
- Performing Front Office and hotel reception duties as required including revenue management, keeping a vigilant eye on announced events to ensure rate adjustments accordingly and promptly in line with demand.
Required Qualities
- High level of commercial awareness and sales capabilities
- Professional approach and practical personality
- Ability to work under pressure
- Organisational and time management skills
- Excellent organizational and time management skills.
- Able to carry out urgent tasks where necessary to assist guests if no other staff are available.
- Strong communication and interpersonal skills.
Qualifications
- A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
- A degree or diploma in Hotel Management or equivalent.
Experience
- Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager is considered ideal.
- Ability to learn new tasks quickly and to work autonomously.
- A team player who can interact professionally, diplomatically, and effectively with key internal and external stakeholders.
- Experience in all facets of hotel including knowledge of housekeeping, maintenance and eye for detail and practical ability to attend to repairs is an advantage.
