Student Support And Front Desk Officer

IDP is a global leader in international education services. We’ve been operating for 50 years with a global office network spanning over 100 offices and our websites attract a combined 100 million visits a year.
Our team of experienced and dedicated counsellors are experts at providing trusted advice to students and their families at every step of the international education journey, and almost 8 in 10 students placed by IDP recommend our services to their family and friends. We are innovators, driven by the needs of our customers and deep data insights. Our team members based around the world understand that our services change lives – not only of our customers, but their wider communities.
IDP’s ongoing success comes from our highly committed and professional employees around the globe. Our diverse talent, expertise and passion of our people that makes IDP unique. We strive to provide a working environment where our people are encouraged to excel, be agile and creative, seek new ways to solve problems, take initiative, and generate new opportunities. We respect diversity in our people: their ideas, work styles and perspectives.

We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations. As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in Southeast Asia.

By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success.

The Sales Support and Customer Service Officer delivers outstanding experience to our students as their first face to face touch point and provides administration support to Counsellors and team members, aiding to provide a seamless customer experience.

Assisting students to progress to the counselling stage and then on to each subsequent contact through their journey ensuring the smooth and efficient processing of student applications via relevant systems.

This is a Full-time role based out of our George Street Office, Sydney.

• Be the face of our office, welcome and greet students, attending to their queries and follow through on enquiries and applications.
• Ensure the smooth and efficient processing of student applications and invoices via relevant systems.
• Be responsible for the accurate preparation and submission of documentation in a timely manner.
• Support IELTS customers and teams.
• Work with marketing and the broader team to organise and prepare any events.
• Manage and store student files through the established filing system, maintain and update all generic IDP and institutional information materials.
• Create and maintain a great workplace environment for our team, visitors and customers, displaying warmth and professionalism whilst adhering to processes, policies & code of conduct.

WHAT WE'RE LOOKING FOR

• Completed Bachelor's degree or equivalent
• Working experience in Australia or in the International education industry
• Demonstrated customer service orientation
• Strong Communication skills (oral and written)
• Proficiency with Microsoft Office environment, particularly Word, PowerPoint & Excel
• High degree of motivation, initiative and flexibility
• Ability to remain calm under pressure

GOOD TO HAVE

• Completion of PIER Education Agent's Training Course
• Proficiency in English & Fluency in Mandarin / Chinese / Any second language desirable