Power Platform & Crm Technical Coach

About the role

Mater’s Data and Digital Solutions team is searching a Dynamics 365 CRM & Power Apps Technical Coach to drive the adaption and automation of development practices to align with our Digital Plan.

This is a permanent and full-time position and will work closely with all levels of the business to set the direction of CRM D365 solution development.

Reporting to the Manager – D365 & Power Platforms you will be based in our corporate office in Newstead with flexible working arrangements.

Salary: Commensurate with experience

What you’ll be doing

Typical duties include:

• Leading the design, development, and documentation of D365 CRM solutions throughout the software development life cycle, including technical specifications and architectural designs.
• Managing technical knowledge repositories and setting standards and policies for document management.
• Leading the review of business requirements with relevant stakeholders and establishing policies and principles for change and release management.
• Training and mentoring team members, identifying opportunities for continuous improvement, and engaging with stakeholders to resolve issues.
• Conducting code reviews and acting as a gatekeeper for changes being deployed to higher environments.
• Supporting production and operational maintenance activities, including managing, and resolving complex production issues and incidents, and providing on-call support as needed.
• Supporting the supervisor in managing and leading small to medium-sized projects and in conducting interviews and onboarding of new employees.

About you

To be successful we are looking for the following:

• Proven experience in developing and maintaining customisations in various D365 CRM modules, such as Customer Services, Sales, Marketing, Fundraising & Engagement, and Customer Insights.
• Experienced in CRM administration, applying Microsoft patches and undertaking upgrades.
• A tertiary degree in the subject matter or Information Technology is desirable, as well as postgraduate qualifications in business management, information technology, leadership, organisational change, or a similar field.
• Vendor certifications in Microsoft D365 and Power Apps are highly regarded, and ITIL Foundation is desirable.
• Experience in designing and creating solutions using Power Platform (Canvas Apps, Model Driven Apps, Power Automate Flows, Dataverse) and administering D365 platform.
• Demonstrated experience in interfacing D365 solutions using native connectors with other solutions / to various integration platforms.
• Demonstrated experience in using CI/CD tools such as Azure Pipelines, Octopus Deploy, Jenkins, GitHub / similar tool sets.
• Ability to program in various programming languages including – C# /.Net / Java based technologies / Python / JavaScript.
• Experience in using source control tools such as Azure Repos, GitHub, Bit Bucket.
• Excellent written and verbal communication skills.
• Proficient in the use of Word, Excel, PowerPoint, and MS Project or similar products.
• Experience working in Agile (Scrum, Kanban, XP), and Waterfall delivery models.
• Experience working in Azure DevOps / Jira.

Why join us?

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. #MAKEYOURMATERMOVE

• Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
• Access to package meal and entertainment expenses via salary packaging
• Access to leading education and professional development via Mater Education
• Flexible working arrangements, including work from home options where suitable
• Access to our Employee Assistance Program and on-site pastoral care teams
• Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
• Access to on-site, discounted parking
• Discounted food and beverage at various campus cafés and coffee venue
• Access to gym, pool and end of trip facilities within our new purpose-built corporate office in Newstead

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

It is now a mandatory requirement of employment at the Mater that you are and remain fully vaccinated against COVID-19.