Practice Innovation Manager

Position title:Practice Innovation Manager
Reports to: General Manager & Clinical Director
Purpose of position: To manage human resources, maintain financial records and implement quality systems in order to ensure a smooth and efficiently functioning practice, in addition to providing an exceptional standard of care to our patients.

Why work for us?

• When you work for us you're entitled to up to $30,000 gross in salary sacrifice
• High job satisfaction assisting those who can't easily access general practice services
• Competitive salary commensurate to experience

Responsibilities:

Business Planning

• Provide support and advice to General Manager and Clinical Director regarding business goals.
• Provide Support to develop and implement strategies for achievement of practice goals.
• Assist preparing budgets and business plans around the goals with GM.
• Provide regular reports on business performance in relation to the budgets, business plans, and business goals

Risk Assessment and Management

• Undertake regular risk assessments and provide reports to General Manager in the areas of financial services, human resources, facilities, clinical services and patient services.
• Review all significant events/incidents, near misses or mistakes in accordance with practice procedures and in consultation with the Clinical Director and General Manager.
• Maintain Risk, Complaints, Feedback/ Compliments Registers
• Maintain responsibility for handling all internally or externally generated grievances to resolution.
• Develop and maintain the practice’s emergency response plan.

Human Resources

• Recruitment, development and management of non-clinical practice staff to ensure high performance and continuing professional improvement.
• Leadership and management including team building, delegation of tasks and conflict resolution.
• Administer payroll to ensure both employee and employer interests are protected, tax/superannuation obligations are met and records are maintained.
• Recruitment and liaising with RACGP for Registrar training program
• Orientation and training of all new recruitments

Quality Improvement Leadership

• Take leadership in reviewing and improving practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement.
• Actively encourage engagement and participation of other members of the practice team in quality improvement opportunities.
• Maintain a quality improvement plan that is regularly reviewed and feedback presented to the practice team.
• Organising outreach Clinics and liaising with point of contacts

Finances

• Maintain and control debtors, creditors and general ledger to ensure maximum profitability and cash flow and compliance with all taxation, record keeping and other statutory requirements. Prepare financial reports and taxation records and liaise with external accountant as required. Managing Cooperation Memberships
• Manage and maintain Medicare Claiming and PRODA responsibilities

Equipment and Software and Data Security

• Maintain primary responsibility for the practice’s electronic systems and computer security, in consultation with our external IT contractor, including:
• Maintaining computer hardware and software
• Scheduling maintenance and upgrades of equipment
• Educating the practice team about data security and the need to follow the practice’s security protocols and policies
• Monitoring all members of the practice team to ensure they are following the practice’s security protocols and policies.
• Overview and Management of Appointment Book including Hotdocs/Memnet
• Prepare recommendations and arrange finance for purchase of capital equipment.
• Website and Social Media Management
• Management of external contractors and building management to ensure cleanliness, safety of equipment and infrastructure

Compliance

• Maintain awareness of current and new legislation to ensure the practice is complying with all statutory and regulatory obligations including industrial and employment law, workplace health and safety requirements, privacy obligations and taxation responsibilities.
• Ensure relevant personnel are kept informed and changes are made to systems and procedures as required.
• Assist General Manager and ensure practice complies with all contractual obligations.
• Liaise with external organisation who undertake accreditation or certification assessments and coordinate the processes.

General

• Other responsibilities as required.
• Overview and management
• Assist General Practitioners with reports as necessary
• Covering reception when necessary
• Rostering of Staff
• Management of staff meetings