Practice Manager

We are seeking an experienced and driven Practice Manager to join our family-owned and operated 9-chair dental practice. We are excited to externally advertise for this position for the first time in over 20 years! 

At Kawana Dental, we pride ourselves on exceptional and compassionate dental care, with a team commitment to patient satisfaction. This has been one of our core values since our beginning in 1987, when Dr. Michael Maltby, an eager, caring, and eccentric young father, started Kawana Dental as a two-chair practice with the goal of genuinely looking after the people of the Sunshine Coast. 

Years on, as the Coast has grown, so has Kawana Dental, now with 9 chairs, a team of 10 dentists, 4 therapists, and over 25 auxiliary staff. We remain a family-owned practice, with Michael’s son, Dr. Mark Maltby, his daughter Georgia Maltby, and his long-time associate and friend Dr. Tamara Warren continuing Michael’s legacy, along with his original values and ethos that is Kawana Dental. 

We are proud to be equipped with modern tools and technology including several 3D scanners, CBCT imaging and in-house CEREC milling. We have an abundance of regular patients, some of whom have been seeing us for decades, and are located a few hundred meters from Buddina Beach (in case you fancy a lunch break beach dip). 

Practice Manager Role Overview:  

As the Practice Manager at Kawana Dental, you will be responsible for overseeing the efficient functioning of our entire practice. This includes HR and staffing, administrative tasks, reporting, ensuring regulatory compliance, and most importantly - fostering a positive work culture. You will have a key role in driving initiatives to enhance patient experiences and staff engagement. 

Key Responsibilities: 

• Provide leadership and guidance to the Kawana Dental team, both clinical and non-clinical. 
• Implement strategies to enhance practice culture and foster a positive work environment. 
• Take proactive steps to improve patient experiences and satisfaction. 
• Oversee administrative tasks including payroll, rostering, and regulatory compliance. 
• Conduct regular staff performance evaluations and provide constructive feedback. 
• Manage recruitment, onboarding, and training processes for new staff members. 
• Handle patient complaints and feedback. 
• Analyse practice data and identify areas for improvement to optimise efficiency and productivity. 
• Collaborate with Directors and department heads to implement changes and drive practice growth. 

Requirements: 

• Experience in a Practice Manager role within the dental or healthcare industry, or high-level business management experience in another industry. 
• Strong leadership skills with the ability to motivate and inspire a team. 
• Excellent communication and interpersonal abilities. 
• Exceptional organisational and problem-solving skills. 
• Ability to work effectively under pressure and prioritise tasks efficiently. 
• Flexibility to handle occasional after-hours responsibilities as needed with rostering emergencies. 
• IT skills 
• Experience with Microsoft suite, or equivalent – Teams and Excel  
• Dental 4 Windows experience. 
• Knowledge in Invedent, Wageloch and Xero a bonus. 
• Knowledge of regulatory requirements and compliance standards in the dental field a bonus. 

Benefits: 

• Opportunity for professional development and continued learning. 
• Supportive work environment from Directors with a focus on employee well-being. 
• Chance to make a significant impact on the growth and success of the practice. 

If you are passionate about dental care and possess the skills and experience to excel in this role, we would love to hear from you.  

To apply, please submit your resume and a cover letter detailing your relevant experience and why you believe you are the ideal candidate for the Practice Manager position at Kawana Dental. If you’d like to send in a video we encourage that too! 

We look forward to meeting you!