AddressFounded in 2011 with a vision of providing high-performing customer-centric services in Corporate and Retail Security, Security services, Cleaning and Facilities management. MA Services Group now has the largest Covert team in Australia and we are still growing.
We are now everywhere, in every state and territory around the country, highly capable of providing industry-specific, efficient and productive solutions, that deliver real benefits. Our approach is to always understand the environment we need to operate in, that’s why we have trained professionals operating within each state, who can combine their skills with their local knowledge, to provide innovative solutions catered to a customer’s specific needs.
We're looking for an enthusiastic and experienced Precinct Security Manager for Melbourne Quarter.
For the past decade, the western end of Collins Street has been transforming into a new, contemporary, urban epicentre for work. At the heart of this transformation is Melbourne Quarter.
With unrivalled connectivity and the best of Melbourne close at hand, Melbourne Quarter will bring together commerce and community, with expansive green public spaces, to deliver Melbourne's smartest, most sustainable business address. Located directly opposite Southern Cross Station, workers in the neighbourhood benefit from world-class transport connectivity via train, tram or bus, with End-of-Trip facilities including bike racks, bike repair stations, showers and lockers for those who travel by two wheels or by foot.
The successful candidate will have the drive and willingness to work in a fast-paced and complex environment which an Iconic Precinct like Melbourne Quarter will have.
Reporting to the Account Manager, The Precinct Manager will be responsible for overseeing the daily operations of the site. This role involves coordinating security personnel, implementing security protocols, ensuring the safety and security of the premises, assets and driving a highly Customer Service Centric culture.
Duties include:
- Oversee daily operations of the precinct to ensure efficiency and productivity.
- High Standards of Customer Service.
- Develop and implement policies and procedures.
- Manage and lead a team of employees, including rostering, training, and performance management.
- Foster a positive work environment and culture.
- Ensure that all staff adhere to policies and procedures.
- Conduct regular security audits and inspections.
- Implement corrective actions to address any issues or non-compliance.
- Oversee Contractor Management.
- Serve as the primary point of contact for clients, tenants and stakeholders.
- Address any client concerns or issues promptly and professionally.
- Ensure high levels of customer satisfaction.
- Prepare and present regular reports on site performance, including operational and safety metrics.
- Maintain accurate records and documentation
- Contribute to the development of the site’s strategic goals and objectives.
- Identify opportunities for improvement and innovation.
- Implement strategies to enhance operational efficiency and effectiveness.
Skills and experience
- A minimum of 5+ years' experience in the Corporate/Commercial Industry as a Site Manager.
- Precinct Management Experience highly preferred.
- Fully qualified and Licensed for Security Operations in Victoria.
- Current National Police Check.
- Experience in management of a team in a highly regulated environment.
- Exceptional Stakeholder management skills.
- Excellent verbal and written communication skills.
- Excellent prioritization and organizational skills, including the ability to multitask.
- A demonstrated commitment to internal and external service standards.
- A high level of accuracy and the ability to work well under pressure.
- An adaptable and flexible nature.
- Advanced Microsoft Office skills.
Benefits and perks
- Competitive salary and benefits package.
- Opportunity to be part of a growing and dynamic team.
- Professional development and career growth opportunities.
LOCATION
The position is located in Melbourne, VIC.
VIC License No: 820-886-70S
