Premier Relationship Manager, Swanston (Perm And Fixed Term)

Job description
Some career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
You could be a Home Finance or Loan Manager, Mortgage Manager or Specialist or Broker, Lending Manager or Specialists or Associate, ready to take a next step in your banking career as Premier Relationship Manager. As a Premier Relationship Manager you will be responsible for being a trusted advisor to your own unique portfolio of high net-worth customers, ensuring the highest ethical standards and operational integrity.
Partner with our customers on appropriate products and services. Acting as the brand ambassador for HSBC in our branch as you liaise directly with our valued customers. Introduce, promote and assist customers with digital banking solutions to meet their needs. Fulfil customer’s needs by providing tailored solutions to achieve and grow their financial goals with a focus always on adding value and to customer circumstances. Participate in ongoing training and development opportunities that will deepen your skills and expertise.
This is an excellent opportunity for you to make a difference at our Swanston Street Branch, Victoria. We have availability for a permanent full time position and Internal secondment or Fixed term contract.
Your main responsibilities will include:

• Creating a connection with our customers by understanding their needs
• Manage customer enquires in a timely and efficient manner.
• Demonstrate HSBC values and behaviours.
• Provide comprehensive and professional banking services while ensuring compliance with regulatory requirements and quality assurance standards.
• Contribute to a collaborative team environment.

Requirements
To be successful in this role, you will need:

• A proven track record in customer excellence gained in banking as a Client Relationship Manager, Officer or Executive gained with the retail financial services sector
• The desire to develop your financial expertise and grow your career
• Ability to understand and provide solutions to meet individual customer needs by delivering first-class customer service and making a difference
• Proven track of record in growing customer portfolios and a diverse range of high net worth customer portfolios
• Relevant experience in personal lending products experience (including mortgage lending)
• Higher School Certificate completion is essential and relevant tertiary qualifications will be highly regarded

Preference will be given to candidates who hold Australian or New Zealand PR/Citizenship or working rights or who can show they currently have unrestricted work rights in Australia with no limitations.
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment.
Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels
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