AddressBE THE DIFFERENCE
At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.
The opportunity:
The Premium Service team are dedicated to assisting our top Financial Adviser Practices at AIA Australia. Our Premium Relationship Representatives manage a panel upwards of 15 adviser practices. Aligned to AIA segmentation model, targeting our gold and platinum practices, delivering profitable growth.
As the first point of contact for these practices a Premium Relationship Representative will assist in New Business, Existing Business, Product and Process related enquiries.
A Premium Relationship Representative will drive productivity through relationship management and education with their Adviser Practices to build an ease of doing business relationship.
Working closely within the Retail Pod structure, the Premium Representative will hold both a clear understanding and input to the set objectives jointly agreed between AIA and the practice. These will include, new business sales, retention, AIA Vitality engagement and process improvements.
To do this successfully you will:
- To build and maintain a positive and proactive relationship with our advisers. Continuously engage and educate to assist advisers with any enquiries they may have.
- Ensure that all KPI's including productivity and internal quality and risk measures are met across Life, Health, and AIA Vitality.
- Provide a high level of service for both Priority Protection & Tailored Protection products. This includes end to end case and suspense management for New Business and In Force policies.
- Retention support based on activity from advisers as a part of our Premium Service offering. Including the proactive weekly management of lapse propensity reporting, for both panel, Premium Service advisers and / or as instructed.
- Ensuring that all advisers requests are actioned within agreed service levels and within agreed quality and efficiency benchmarks.
- Proactively manage day to day adherence and availability by actively communicating within the Premium Service Team
- Consistently display behaviours that encourage productive working relationships and a strong performance culture.
- Actively participating in team meetings and the Performance, Feedback and Review Process, including initiating, and driving development plans
- To productively work, support and maintain effectiveness of self and others whilst working in an ever-changing business environment. This may also involve working independently to keep up to date with Legislative and compliance issues.
- Pro-active development of skills to perform current duties competently and for future career progression. Active participation in performance feedback and career development.
Successful applications will demonstrate:
- Customer Service/Contact Centre experience
- Experience working in a time demanding and process driven environment
- Experienced in MS Office Tools
Why choose AIA:
At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone's life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement
At AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.
Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people's lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.
AIA is different. Are you?
If you want to be part of an organisation that helps people live better every single day, apply via the link.
