AddressThis is a remote position. With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from any location in Australia and New Zealand.
Your future team and role
As a Principal Product Manager on Jira Service Management team, you will join one of Atlassian’s fastest growing products and work on a team’s whose mission is to deliver exceptional help experiences across a variety of channels including Chat, Web, and Email.
Your focus will be to build the right thing — figure out how best to bring the power of AI to transform how teams provide service. AI is a fast-moving space, so we expect a lot of exploration, experimentation, validation of hypotheses through customer research to figure out the right solutions for the problems our customers are facing. This is awesome opportunity to play a vital role in shaping the evolution of AI for Jira Service Management. Reporting to the Senior Group Product Manager of the Support Mission, your work will directly impact tens of thousands of customers and hundreds of thousands of users.
What you'll do
Take existing ideas and concepts for AI experiences or come up with new ones, flesh them out and figure out the problem-solution fit through exploration, experimentation and validation with customers.
Work to deeply understand the ITSM/ESM space and stay on top of trends and identify opportunities that can propel the industry forward.
Move fast to validate the beliefs and hypotheses by working closely with design and engineering internally and with customers externally. You have a keen eye for capturing key insights from customers, read signals from movements in the market and use them to make directionally correct decisions to progress faster.
Work with broader cross-functional teams on go to market, pricing and packaging, customer support, legal, and privacy to take these offerings to the market.
You will build relationships and work very closely with other Product Managers and teams across Atlassian to identify opportunities for collaboration, influence where needed and accelerate bringing new AI experiences to market.
Your background
8+ years of Product Management experience. You have strong recent experience in shipping AI products with heavy UX focus in the Enterprise SaaS space. Experience of shipping conversational AI products and/or AI in the ITSM or ESM space would be a huge plus.
You have a deep commitment to user experience and delight, with an strong understanding of what exceptional UX entails. You are able to demonstrate this through the products you have shipped in the AI space.
You have a strong experimentation mindset and have an experience of figuring the right solution and approach through iterative experimentation and learning. Experience of working in growth and/or experience of shipping 0-1 stage product would be a huge plus.
You are able to make strong progress at a fast pace and carry others along with you in an environment with lot of ambiguities, multiple opinionated stakeholders in a space that’s moving quite fast externally as well. You have clear beliefs and hypotheses, you are able articulate them well, paint a good picture of what success looks like and rally people around it.
Excellent communication and stakeholder management skills, with the ability to convey complex ideas to both technical and non-technical stakeholders. You can engage with ease with your direct team members, cross-functional stakeholders as well as with execs.
